The Front Counter / Delivery Team Member is responsible for creating a welcoming guest experience in-store while also delivering orders accurately and on time.
This dual-role position requires strong communication skills, a positive attitude, and the ability to work both as part of a team and independently. Team members in this role represent the brand both inside and outside the restaurant.
Front Counter (Cashier)
- Greet guests with a friendly and welcoming attitude
- Take accurate food orders in person and over the phone
- Process payments using the POS system
- Ensure order accuracy before handing off to guests
- Maintain cleanliness at the front counter and dining area
Delivery
- Deliver orders safely and on time
- Verify all items before leaving the store
- Communicate professionally with customers
- Represent the brand positively during all deliveries
- Follow all traffic and safety guidelines
Successful team members in this role:
- Maintain a positive attitude in all situations
- Deliver excellent customer service in-store and on deliveries
- Ensure accuracy and attention to detail
- Work efficiently during busy periods
- Communicate clearly with both customers and team members
- Demonstrate reliability and accountability
The ideal candidate enjoys interacting with people and is comfortable working both in a team environment and independently.
Strong candidates typically:
- are outgoing and friendly
- communicate clearly and confidently
- are reliable and punctual
- stay calm under pressure
- take pride in doing their job well
- Fast-paced restaurant environment
- Combination of in-store and off-site work
- Requires multitasking and adaptability
