About the role
We're a growing residential and short-term rental cleaning company based in Rapid City. Our team serves a large and expanding client base. We're looking for a dependable, people-oriented coordinator to join our small leadership team and help keep our operations running smoothly behind the scenes.
This role is primarily an admin and coordination position that can be done remotely, WiFi required. You'll own a clear set of responsibilities — from tracking employee accountability to appreciating our team to responding to client reviews. You'll work closely with our operations manager and ownership.
You'll also be trained on our cleaning process and expected to be on-call for cleaning coverage one weekend per month. We're a team, and everyone knows how the work gets done.
What you'll do
Employee accountability & tracking
- Monitor daily clock-in and clock-out and flag issues promptly
- Track employee points, raise eligibility, and benefits
- Manage time-off requests and identify upcoming staffing gaps
- Help coordinate coverage when shifts need to be filled
- Track and reconcile employee tips on a biweekly basis
Client-facing tasks
- Monitor and respond to client reviews on Google and other platforms
- Flag recurring feedback or concerns to the operations manager
Team appreciation
- Send birthday and work anniversary acknowledgments to all team members
- Help plan and coordinate team get-togethers and appreciation events
- Keep an updated employee milestone calendar
Cleaning coverage
- Complete a full training on our cleaning standards and processes
- Be available on-call for cleaning coverage one weekend per month
- Step in as needed when staffing gaps require it
What we're looking for
- Organized and detail-oriented — you track things and follow through
- Reliable — your team can count on you to show up and own your responsibilities
- Good communicator — comfortable talking with both employees and clients in a professional, friendly way
- Positive and people-first — you care about team culture and it shows
- Comfortable with basic apps and software (we'll train you on our tools)
- Physical ability to perform cleaning work when coverage is needed
- Prior experience in admin, customer service, or a coordination role is a plus — not required
- Cleaning experience is not required — we'll train you
What to expect when you join
- A thorough onboarding — you'll be trained on all our systems and cleaning processes before you're on your own
- A small, close-knit leadership team that communicates openly
- Clear expectations — you'll know exactly what you own and how success is measured
- Flexible admin hours that work around your schedule
- One on-call weekend per month for cleaning coverage — planned in advance so you can prepare
- Room to grow as the business grows
Pay: $17.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: Hybrid remote in Rapid City, SD 57701
