Job ID: 16201
Business Unit: Long Island Rail Road
Location: Various, United States
Regular/Temporary: Regular
Department: Service Planning Detail
Date Posted: Jun 17, 2026
Description
Job Title: General Manager Service Planning Production
Department: Service Planning
MTA Agency: LIRR
Primary Location(s): Various
Good Faith Salary Range: $165,489 - $206,861
Position Classification: Safety Sensitive
Closing Date (if applicable): Open until Filled
About your agency:
Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.
This is a Non-Represented Position.
This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
Please note that this position has been designated as a “Policy Maker” pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.
JOB SUMMARY:
Responsible for the Planning, implementation and development of a comprehensive operating strategy both presently and for the future, that is responsive to the public, supports operations, Marketing and the community in a cost effective and efficient manner. The position is accountable for the coordination and integration of activities amongst all departments necessary to support the daily operation. The work performed under this position has a direct impact on the service provided to our nearly 300,000 daily customers – planning and scheduling 945 daily revenue trains, writing schedules for nearly 2,000 operating employees and approximately 1,200 pieces of rolling stock, and creating and issuing up to 10 timetables and related documents annually, along with nearly 200 Special Programs each year.
DUTIES AND RESPONSIBILITIES:
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Oversee and direct the highly complex relationship of major projects, LIRR SOGR and Amtrak SOGR as they relate to the Planning activities and mitigate impacts to the daily operation, supporting goals and initiatives for the entire Long Island Railroad through the scheduling of Trains, Crews and Equipment that is efficient and effective in delivering our daily service and remain responsive to customer needs
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Develop and implement a coordinated operating plan with Mechanical, Engineering and Transportation on daily and future manipulation and cycling needs to meet service, modification, capital and FRA requirements
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Represent the Chief Service Planning Officer, coordinating with other mass transit agencies concerning service, schedules and disruptions
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Perform all other assignments at the request of senior management.
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Assure managerial response and investigation of operating incidents; oversee completion and provide feedback on content and quality of specific responsibilities, including incident response, accident and incident investigation, and written reports therein (AR-20, AR10, Incident Reports).
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Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review direct reports and approve performance appraisals. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential
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Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
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Performs other duties as assigned
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Complies with all policies and standards
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May be required to work hours outside regular work hours, as applicable
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Observes the work performed by contractors, as applicable
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Reviews invoices and approves them if the work has contractual standards, as applicable
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Addresses performance issues with the contractor when possible, as applicable
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Escalates issues to other parties when needed, as applicable
REQUIRED QUALIFICATIONS:
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Bachelor’s Degree in Arts/Sciences (BA/BS) in Business/Transportation/Engineering/Technology or related field with 12+ years of related experience. In lieu of degree, 16+ years of related experience may be considered
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Minimum 12 years of related experience. In lieu of degree, 16+ years of related experience may be considered.
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Must be qualified on LIRR Operating rules, and extensive working knowledge of train movement, physical characteristics and crew and equipment manipulations.
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Must have previous managerial experience with progressively increase in responsibilities.
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Must have prior experience managing staff and budget resources.
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Must have the ability to effectively work with Senior Staff and Labor Organizations. High Required Must possess knowledge of FTA and FRA requirements.
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Must be available consistent with 24/7 operations.
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Must possess strong working knowledge of Amtrak, New Jersey Transit operations in Penn Station.
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Must possess the ability to plan and implement extensive track outages with minimal customer impact.
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Must possess experience handling Labor relations /Union issues for various crafts and organizations.
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Must possess the ability to motivate and develop subordinates
PREFERRED QUALIFICATIONS:
OTHER INFORMATION:
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Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
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Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
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Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
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Current employees should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.
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Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
- LIRR: In addition to meeting the minimum requirements of the position, the selection process may include but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.
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EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
If you require reasonable accommodation for a medical condition or disability to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.
