Company: Homewise Appliance
Location: Hayward, CA (On-site / Non-Remote Position)
Position Type: Full-Time, Salaried Non-Exempt / Exempt (Depending on experience)
Pay: $ 24.00-$28.00
About Us
Homewise Appliance is a premier, family-owned major home appliance retailer featuring 8 luxury showrooms across the Bay Area, an e-commerce platform, and a centralized Product Distribution Center (PDC). Backed by a high-energy, 100-person retail sales force, we specialize in everything from essential household appliances to the world’s most exclusive luxury brands (including Sub-Zero, Wolf, Miele, Thermador, and Gaggenau).
As part of our procurement infrastructure modernization, we are building a lean, tech-driven supply chain team. We are seeking a high-velocity, detail-obsessed Premium Expediter to bridge the gap between our purchasing desk, factory suppliers, and our active sales force.
The Role Objective
Reporting directly to the Senior Buyer, the Premium Expediter is the ultimate guardian of logistics visibility and arrival accuracy. This is a high-impact, cross-functional role designed to eliminate friction. You will own real-time Estimated Time of Arrival (ETA) accuracy for all incoming inventory, track factory purchase orders, and provide immediate, proactive communications to our 100-man sales team.
Instead of chasing paperwork manually, you will utilize Oracle NetSuite and cutting-edge AI automated tracking/OCR confirmation tools to manage exceptions, accelerate lead times, and maintain world-class delivery precision.
Core Responsibilities
- Real-Time ETA Ownership: Proactively track, confirm, and update the status of all open vendor Purchase Orders (POs) within NetSuite, ensuring the sales floor always has 100% accurate fulfillment timelines.
- Sales Floor Communications Anchor: Serve as the direct, lightning-fast point of contact for our 100-person retail sales team regarding order ETAs, factory backorders, split shipments, and delivery allocations.
- Factory & Logistics Liaison: Maintain daily contact with factory representatives and freight carriers to resolve transit delays, track high-value luxury freight, and expedite critical customer orders.
- AI & Automation Workflow Management: Adapt to and utilize modern automated tools (including OCR-driven shipping confirmation queues and automated invoice/receiving audits) to flag tracking anomalies instantly.
- Discrepancy Resolution: Partner with the Warehouse/PDC receiving team and Purchasing Assistants to immediately resolve shipping shortages, overages, or carrier-damaged luxury goods.
- Holiday Promotion Logistics Support: Work closely with the Senior Buyer during high-volume national holiday promotional events to ensure high-velocity inventory routes smoothly to support retail sales spikes.
Required Knowledge & Qualifications
- Experience: 3–5+ years of experience in logistics tracking, inventory expediting, production coordination, or supply chain support—ideally within a multi-location retail, appliance, or luxury distribution environment.
- System Proficiency: Strong foundational experience working within an ERP system, with a strong preference for Oracle NetSuite (tracking inbound containers, purchase orders, and inventory status).
- Tech Savviness: Comfortable working with modern tech workflows, data automation, and AI-assisted task queues designed to eliminate manual data entry.
- High-Speed Communication: Exceptional verbal and written communication skills. You must be able to confidently handle high-pressure inquiries from showroom sales managers and clearly hold freight carriers accountable.
- Problem-Solving Agility: A sharp eye for detail with the ability to look at freight manifests, identify shipping exceptions before they cause a delay, and pivot logistics plans on the fly.
- Bay Area Core: Must be fully available to work on-site at our Hayward, CA facility.
Pay: $24.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
