Job Title: Client Experience Specialist
Job Type: Temp-to-Hire
Status: Full-Time
Work Setting: In-Person
Location: Ramsey, MN
Schedule: 1st Shift | Monday–Friday | 8:00 AM–4:30 PM (Occasional overtime required)
Pay Rate: $18.00–$20.00/hour + Incentives
Position Overview:
The Vision Companies is seeking an outgoing and customer-focused Client Experience Specialist – Call Center & Claims to join a growing restoration team in Plymouth, MN. This position plays a vital role in supporting clients throughout the restoration process by providing exceptional customer service, coordinating claims, and ensuring clear communication between homeowners, insurance carriers, and internal teams.
The ideal candidate enjoys talking with people, is comfortable learning new technology, and thrives in a fast-paced office environment where every interaction helps create a positive customer experience.
Key Responsibilities:
Customer Service & Call Center
- Answer inbound calls and place outbound calls to homeowners, insurance adjusters, vendors, and internal team members
- Provide exceptional customer service while building trust and confidence with clients
- Clearly explain restoration services, project timelines, and next steps
- Follow up with leads and existing clients to keep projects moving efficiently
- Professionally handle customer questions and resolve concerns
Claims & Administrative Support
- Enter, update, and maintain accurate job information within company software systems
- Assist with claims coordination between clients, insurance carriers, and field teams
- Prepare and process required paperwork and documentation
- Maintain organized digital records and project files
- Support office operations with additional administrative duties as assigned
Team Collaboration
- Work closely with project managers, field crews, and office staff to ensure excellent customer communication
- Help maintain efficient workflows and project coordination
- Adapt to changing priorities and assist with departmental needs
- Participate in occasional overtime as business demands require
Qualifications:
Required
- Strong customer service and communication skills
- Comfortable and confident speaking on the phone
- Outgoing personality with the ability to build rapport and influence conversations professionally
- Strong computer skills with the ability to quickly learn new software systems
- Excellent organizational and multitasking abilities
- Reliable attendance and strong work ethic
- Ability to work independently and as part of a team
Preferred
- Previous customer service, call center, or office experience
- Experience working with claims, scheduling, or administrative support
- Experience in the restoration, construction, or insurance industry
Working Conditions:
- Professional office environment
- Frequent computer, phone, and data entry work
- Fast-paced environment requiring strong multitasking and communication skills
- Regular interaction with customers, vendors, insurance representatives, and internal staff
- Occasional overtime based on business needs
Physical Requirements:
- Ability to sit and work at a computer for extended periods
- Frequent use of hands and fingers for typing and phone communication
- Ability to communicate clearly in person and over the phone
- Occasional standing, walking, and light lifting of office materials
About The Vision Companies:
At The Vision Companies, we go beyond matching skills to job descriptions. We advocate for you, ensuring a win-win for both candidates and clients by finding the right fit—not just any fit. Our personalized approach, grounded in our core values, means we carefully select opportunities that align with your goals. We support you every step of the way and follow up to ensure satisfaction, treating each person as a valued individual.
Benefits:
- Paid time off and paid holidays
- Health insurance (medical, dental, and vision)
- Term life insurance and short-term disability benefits
- 401(k) retirement plan
- Competitive wages with performance-based pay increases
- Employee referral bonuses
- Exciting giveaways and rewards throughout the year
- Dedicated recruiter support throughout your placement
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