Rogue Retreat is an equal employment opportunity employer.
Guest Host (Graveyard) - Crossings
Job Classification: Full-Time, Non-Exempt, eligible for overtime
Job Grade: 1
Reports to: Site Manager
Objective and Purpose
Rogue Retreat Crossings is a 24 hours, seven days a week operation. Guests Hosts provide assistance to homeless guests temporarily staying at the campground. The Guest Host is an important part of ensuring that the campground is a safe, sanitary and welcoming environment. This position offers support to create a trauma-informed environment where guests can overcome barriers to obtaining housing and self-sufficiency. The campground is an outdoor environment and conditions may be cold, wet, and snowy in the winter months, hot and dry in the summer. It is the responsibility of the employee to wear appropriate shoes and clothing for the season.
Required Qualifications
· High School Diploma or equivalent.
· Current valid driver’s license and, depending on the shift, be insurable with our auto insurance provider, as driving our guests in a company vehicle or running errands for the site may be necessary.
· Based on business necessity and due to the nature of the population we serve, some in active addiction, if you have a substance use disorder you must have 2 years clean since your last use. All employees of Rogue Retreat must be compliant with our drug and alcohol policy. You must be able to successfully able to pass a pre-employment drug test.
· Ability to work under close supervision or independently.
· Exhibit good verbal communication skills.
· Exhibit ability to work well with guests, volunteers, and co-workers.
· Exhibit problem solving skills in acute and/or emergency situations.
Preferred Qualifications
· One year of experience as an employee or volunteer working closely with people experiencing homelessness or other marginalized populations.
· Certification or training in mental health first aid, addiction recovery principals, effective communication, crisis de-escalation, crisis intervention, adverse childhood experiences, trauma informed care principals or other relevant training.
· Bi-lingual in English and Spanish.
Key Competencies
Accountability
Customer focus
Job knowledge
Teamwork and collaboration
Building trust
Embraces change
Living the mission, vision, values
Time management
Communication skills
Interpersonal skills
Self-direction
Valuing Diversity
Essential Functions
· Assist guests with move-ins and move-outs or transfers to other Rogue Retreat facilities.
· Assist guests with organization of personal space.
· Redirects unwanted behaviors and deescalates situations as they arise.
· Must learn and become familiar with the Guest Agreement.
· Creates a safe and secure campground environment by performing site safety and security checks.
· May need to ask guests to leave to enforce campground rules.
· Understands and implements any necessary emergency procedures.
· Assists volunteers and donors as needed.
· Assist guests with intakes and exits.
· Performs general maintenance duties for the campground facilities.
· Performs general cleaning which can include bathrooms, staff tent, and other areas as assigned.
Working Conditions/Equipment
The physical environment requires the employee to work outside in an environment with temperature extremes of hot and dry in the summer and cold, wet, and snowy in the winter. Employees may be working on uneven ground in tents or pallet structures. The congregant shelter environment is, at times, busy with people entering, exiting, and talking in an outdoor tent setting that can be noisy with frequent unexpected interruptions to conversations or work routines. The work environment sometimes requires the ability to handle numbers and data with accuracy in an environment that has changing priorities and disruptions throughout the day.
Physical Demands
Activity and Percentage of Time
Sitting - 25%
Stand, walk on unstable, changing dirty, rocky or gravelly ground - 75%
Lift/carry items up to 25 pounds approximately - 50%
Push/pull items up to 25 pounds approximately - 50%
Twist/turn, reach over shoulder and head, and reach outward - 50%
Hours
This is an overnight shift, typically from 12:00am to 8am with a break period.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
