Location:
JW Marriott Miami | 1109 Brickell Ave, Miami, Florida 33131 USA
Belong
- Be a part of an inclusive environment
- Be your authentic self
- Be a part of something bigger than you
- Be a part of a community far beyond our walls
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
Compensation: Hourly
Schedule: Full-Time
Position Type: Non-Management
Work Setting: On-site
Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday Pay
Free Meals
Free Uniforms
Free Life Insurance
Free Short-Term Disability
Exclusive Discounts via LifeMart
…and much more!
Job Summary
The Host/Hostess is responsible for creating a warm and welcoming first impression by greeting guests, managing seating arrangements, and ensuring an exceptional dining experience from arrival to departure. This role coordinates guest flow, maintains an organized dining room, and collaborates with the Food & Beverage team to deliver outstanding service while upholding Marriott's hospitality standards.
Job Family Core Work Activities
- Welcome guests with a friendly, professional demeanor and determine seating needs based on party size and dining availability.
- Escort guests to their tables, present menus, and ensure place settings are complete and meet restaurant standards.
- Manage seating assignments efficiently to maximize guest satisfaction and restaurant flow.
- Monitor the dining room for seating availability, cleanliness, guest comfort, and overall service quality.
- Maintain clean, organized host stations, menus, waiting areas, and dining room entrances throughout each shift.
- Communicate effectively with restaurant servers, culinary staff, and management to ensure seamless guest experiences.
- Answer telephone calls using proper etiquette, assist with reservations, and respond professionally to guest inquiries.
- Anticipate guest needs and respond promptly to questions, requests, and service recovery opportunities.
- Assist with arranging tables and seating accommodations for large parties and guests with special needs.
- Follow all company safety, sanitation, and security policies while maintaining a clean and professional appearance.
- Support restaurant operations by assisting team members as needed to ensure exceptional service and operational efficiency.
- Foster a welcoming atmosphere by thanking guests for their visit and inviting them to return.
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
Social Media
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
