The City of Pleasanton is looking for a highly organized, detail-driven Human Resources Technician to join the Human Resources Department and provide essential support to employees, departments, and the public. This position serves as a key first point of contact for HR-related questions and supports a wide range of personnel functions, including benefits administration, onboarding, personnel transactions, employee records, compliance reporting, and confidential HR documentation. If you enjoy helping people, keeping processes moving, protecting sensitive information, and supporting the full employee lifecycle in a public service environment, this is a great opportunity to grow your municipal human resources career!
We're Looking for Someone Who Is
A personable, approachable, and customer service-oriented HR professional who enjoys engaging with others and can serve as a welcoming, knowledgeable first point of contact for City staff, applicants, and the public on a variety of personnel matters.
A detail-oriented administrative professional who can prepare, process, route, track, and maintain accurate personnel documents, forms, correspondence, reports, and records.
A confidential and trustworthy team member who understands the importance of discretion when handling employee information, personnel matters, and sensitive Human Resources records.
An organized multitasker who can balance competing deadlines, follow up on assignments, maintain accurate files, and support multiple HR functions at the same time.
A thoughtful and conscientious team member who understands that the accuracy, follow-through, responsiveness, and care they bring to their work reflects the value placed on employees and represents the Human Resources Department in a positive and professional manner.
A curious, proactive learner who seeks to understand the purpose behind HR processes and looks for thoughtful ways to improve accuracy, efficiency, and the customer experience for employees, applicants, departments, and the public.
A strong communicator who can explain City personnel rules, regulations, procedures, policies, and Memorandums of Understanding clearly and professionally.
A collaborative problem-solver who can work effectively with employees, departments, outside agencies, and the public while helping resolve questions or concerns in a positive and service-focused manner.
An administrative professional who can use HR/payroll systems, databases, spreadsheets and word processing tools to keep information accurate and current.
In This Role, You Will
Be the welcoming front-line contact for the Human Resources Department, assisting employees, applicants, departments, and the public with HR-related questions by phone, email, fax, and in person.
Help employees and departments navigate personnel rules, policies, procedures, and Memorandums of Understanding with clear, professional, and service-focused communication.
Support key employee lifecycle processes, including onboarding, benefits administration, personnel transactions, employment verifications, background forms, and separations.
Process and maintain accurate employee information in the City’s HR/payroll system, Tyler MUNIS, including payroll-related transactions and personnel updates.
Prepare, review, route, and track HR documents, correspondence, reports, forms, presentations, invoices, and other confidential materials.
Maintain organized and accurate personnel records, including onboarding packets, I-9 documentation, records retention, and archiving.
Compile and update data for compliance reporting and other HR-related reporting needs.
Keep the department running smoothly by coordinating mail, supplies, invoices, and general administrative support.
A Few Reasons You'll Love Working With Us
You’ll be part of a collaborative Human Resources team that supports employees across every City department and helps keep municipal operations running smoothly.
You’ll gain hands-on experience in a broad range of public sector HR functions, including benefits, onboarding, personnel transactions, employee records, performance evaluations, and compliance reporting.
You’ll have the opportunity to make a direct impact on the employee experience by helping new hires, current employees, supervisors, and departments navigate important HR processes.
You’ll work in a role where accuracy, follow-through, customer service, and confidentiality truly matter.
You’ll support meaningful public service by performing crucial tasks that help organization processes run smoothly.
You’ll develop practical knowledge of municipal personnel rules, policies, procedures, Memorandums of Understanding, records management, and HR systems.
A Few Challenges You Might Face
Balancing frequent interruptions and public contact while still completing detail-sensitive HR assignments accurately and on time.
Managing a varied workload that may include benefits changes, onboarding, personnel records, invoices, mandated reporting and employee questions.
Staying organized across multiple systems, deadlines, forms, files, departments, candidates, employees, and outside agencies.
Explaining policies, procedures, and personnel rules clearly while maintaining a calm, helpful, and professional approach.
Adapting quickly when onboarding needs, reporting deadlines, employee inquiries, or department priorities shift.
Maintaining reliable onsite coverage for a front desk HR customer service role. Because this position serves as an in-person point of contact for employees, applicants, departments, and the public, regular remote work is not available and scheduling flexibility is limited.
The Ideal Candidate Will Be
Experienced in administrative support, public contact, and preferably human resources, with the ability to perform responsible technical and clerical HR work.
Knowledgeable about modern office procedures, records management, word processing, databases, spreadsheets, and basic recordkeeping principles.
Familiar with or interested in learning principles and practices of human resources administration, including benefits, employee records, onboarding, and personnel transactions.
Able to type accurately and proficiently, maintain complete and accurate records, and independently compose correspondence and other documents.
Skilled at compiling and organizing information, tracking details, following up on assignments, and meeting critical deadlines.
A clear and effective communicator, both verbally and in writing, who can build and maintain positive working relationships with employees, departments, agencies, and the public.
Dependable, discreet, and professional, with sound judgment and the ability to handle confidential information appropriately.
Comfortable using HR/payroll systems, Microsoft Office tools, databases, spreadsheets, and other software used in personnel administration.
For more information about the position, please refer to the job description by visiting the following link Human Resources Technician.
