Customer Order & Service Coordinator
Overview
We are looking for a Customer Order & Service Coordinator to support order processing, customer communication, and after‑sales service. This role is ideal for individuals who excel at organization, communication, and delivering a high‑quality customer experience.
Key Responsibilities
- Process customer orders accurately and promptly within ERP systems.
- Manage customer inquiries, complaints, and after‑sales support.
- Communicate with sales teams, warehouse staff, and external carriers.
- Notify customers of delays, stock issues, or delivery updates.
- Maintain organized records, paperwork, and order documentation.
- Support inventory review, cycle counts, and procurement requisitions.
- Build strong customer relationships and ensure a best‑in‑class experience.
Qualifications
- Strong communication skills (verbal and written).
- ERP experience preferred.
- Highly organized, accurate, and detail‑oriented.
- Ability to work independently and collaboratively.
- Customer service mindset and problem‑solving ability.
- Comfortable managing multiple tasks and deadlines.
Work Location: In person
