The Manager of Service Excellence Department - Volunteers Programs oversees the talent and contributions of community members who volunteer throughout Berkshire Health Systems (BHS) , providing a high quality experience to volunteers and a strategic and quantifiable contribution to BHS . This role expands the definition of volunteers to a broader context. Working with the Patient Experience Department, the Office of Advancement and Community Relations/Philanthropy function (internal and external) to build relationships and enhance resources through engagement and communications with important constituencies of BHS