Work Arrangement: In person
Industry: Specialty Food & Beverage Importer and Business Expansion into K-Beauty / Cosmetics
Compensation: $45,000–$55,000 per year, based on experience, qualifications, and business needs
About Pocas International Corp.
At Pocas International Corp., we are proud to be “The Food Adventurers” — a passionate importer and distributor focused on bringing unique, high-quality specialty products from around the world to customers and partners throughout the United States and beyond.
Since 2005, we have built strong, long-term relationships with distributors, wholesalers, retailers, and business partners by offering exceptional products and service with honesty, integrity, and consistency.
Our core business has been built in the food and beverage import and distribution industry. As part of our continued business expansion, we are also exploring opportunities to add K-beauty, cosmetics, and related lifestyle product lines to our growing customer network.
About the Role
Pocas International Corp. is seeking a Sales Administrative Associate to join our headquarters team in Carlstadt, New Jersey.
This role is ideal for someone who enjoys customer communication, order processing, account support, sales development, and cross-functional teamwork. The position is more than a traditional sales support role. It offers the opportunity to learn the import and distribution business, support customer growth, assist with account development, and help the company expand into new product categories including food and beverage, specialty products, and potential K-beauty / cosmetics lines.
The successful candidate will support customer relationships, assist with order processing and customer follow-up, gather market and competitor insights, and help drive sales opportunities across our growing global product portfolio.
Key Responsibilities: Customer Communication & Account Support
- Communicate professionally with new and existing customers regarding product information, order status, availability, pricing, promotions, and general account support.
- Serve as a reliable point of contact for customer inquiries, follow-ups, and day-to-day account communication.
- Build, maintain, and strengthen positive business relationships with customers.
- Support customer satisfaction by responding clearly, accurately, and in a timely manner.
- Follow up with customers on open matters, including order-related questions, product requests, payment-related communication, and account support items.
Order Processing & Internal Follow-Up
- Support customer order processing from initial communication through internal coordination and follow-up.
- Work closely with Sales, Operations, Warehouse, Purchasing, Marketing, and Accounting teams to help ensure smooth order fulfillment and customer service.
- Track customer requests, order updates, backorders, inventory questions, and follow-up items.
- Maintain organized records, notes, reports, and communication history related to customer accounts and order activities.
- Help identify and communicate potential issues that may affect customer satisfaction, delivery timing, inventory availability, or account performance.
What We Are Looking For
- Strong customer communication skills, with the ability to speak and write clearly, professionally, and accurately.
- Experience or strong ability in order processing, customer follow-up, account support, or sales coordination.
- Customer-focused mindset with the ability to build positive and professional relationships.
- Strong organization, follow-up skills, and ability to manage multiple priorities.
- Attention to detail and ability to communicate accurately across departments.
- Confidence in speaking with customers, presenting ideas, and asking good questions.
- Curiosity about global products, food and beverage trends, K-beauty / cosmetics trends, customer behavior, and business development.
- Positive, resilient, and professional attitude in a fast-paced business environment.
- Self-driven and disciplined, with a desire to learn, improve, and contribute to company growth.
Preferred Experience
- Experience in sales, customer service, account support, order processing, business development, or client-facing roles preferred.
- Experience in food and beverage, wholesale distribution, import/distribution, retail accounts, or specialty product sales is a plus.
- Experience in K-beauty, cosmetics, skincare, beauty retail, beauty distribution, or related product categories is a plus.
- Experience communicating with customers, processing orders, coordinating with internal departments, or supporting account growth is strongly preferred.
- Familiarity with customer follow-up, sales reporting, product presentation, promotion support, or market research is helpful.
Qualifications
- Bachelor’s degree preferred, or equivalent experience in sales, customer service, business, marketing, food and beverage, cosmetics, distribution, or a related field.
- Strong proficiency with Microsoft Office 365, including Outlook, Excel, Word, PowerPoint, and Teams.
- Ability to work on-site at Carlstadt, New Jersey.
- Bilingual or multilingual communication skills are a plus, but not required.
What You Will Gain
- Real opportunity to grow your career in a global, trend-driven import and distribution company.
- Exposure to strategic sales, account development, customer relationship management, order processing, and product expansion.
- Hands-on experience working with Sales, Operations, Purchasing, Marketing, and Accounting teams.
- Opportunity to learn how global specialty products are introduced, developed, distributed, and sold in the U.S. market.
- Opportunity to support business expansion into new product categories such as K-beauty, cosmetics, and lifestyle products.
- Participation in customer meetings, product presentations, and trade shows.
- The satisfaction of helping customers succeed while contributing to company growth.
Compensation and Benefits
- Annual salary range: $45,000–$55,000, based on experience, qualifications, and business needs.
- Health insurance, subject to applicable plan terms.
- Paid time off, in accordance with company policy.
- Paid sick leave, in accordance with applicable law and company policy.
- Eligibility for company-sponsored benefit programs, subject to plan terms and eligibility requirements.
- Business travel and approved business expense reimbursement, in accordance with company policy.
- Bonus, commission, or incentive eligibility: Not currently guaranteed unless separately approved in writing by the company.
Work Location
This is an in-person position based at Pocas International Corp.’s Second NJ Office in Carlstadt, New Jersey.
Equal Employment Opportunity
Pocas International Corp. is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
If you are interested in building your career in sales, account development, customer communication, and the exciting world of global specialty product distribution, we encourage you to apply.
Join Pocas International Corp. and help us continue expanding our footprint as The Food Adventurers.
Pay: $45,000.00 - $55,000.00 per year
Work Location: In person
