The Medical Assistant is a member of the interdisciplinary medical team of the health center. This position is responsible for front and back office duties including, but not limited to greeting patients, answering phone calls, rooming patients, obtaining vital signs, and obtaining any necessary records for a smooth patient experience.
Front Office Duties
The front office medical assistant is the first person most patients come in contact with in an office setting. The front office assistant is responsible for the paperwork side of the practice. Front office duties include:
1. Checking in patients.
2. Collecting and verifying insurance information.
3. Collecting new patient forms.
4. Updating patient files.
5. Scheduling laboratory tests and appointments.
6. Scheduling follow-up appointments.
7. Answering office phone calls.
8. Setting up phone appointments.
9. Verifying appointments with patients by phone.
10. Collecting and processing laboratory reports.
Back Office Duties
1. Checking schedules and organizing patient flow and participates in morning huddles with interdisciplinary medical team.
2. Receives patient with courtesy; verifies correct patient using two (2) patient identifiers and accompanies to exam/procedure room;
3. Assists patients as needed with walking, collecting specimens, preparing for exams, etc.;
4. Obtains vitals, patient history, health risks assessment, general dental screening reason for seeking care and accurately documents on appropriate E.H.R. screen;
5. Assists providers with examinations and procedures according to established protocols;
6. Administers general medications, treatments and dressing as directed by providers;
7. Administers general preventive screening tests and records results on appropriate E.H.R. screen;
8. Assist patients with referrals per provider request;
9. Performs limited in‑house laboratory procedures were approved;
10. Participate in the development of the patient care plan with other team members as authorized.
11. Provides information, education, and counseling on health problems as appropriate per provider request, knowledge, and training.
12. Document select services on medical encounter form, other special service form requirements, and reviews overall entries for completion.
13. Enters services rendered and necessary documentation into appropriate page on the E.H.R
14. Observes and lists exam room supplies needed and makes appropriate request to re-supply.
15. Check and calibrate equipment where assigned, and reports any malfunctioning equipment to supervisor.
16. Assist as backup in all nursing areas where appropriately trained and within certification requirements
II. OTHER RESPONSIBILITY ASSIGNED INCLUDE:
1. Maintains area in sanitized, neat and orderly manner.
2. Maintaining Confidentiality of all client/patient information whether verbal, hard paper copy, and/or computer based.
3. Maintaining Confidentiality of assigned computer system Password.
4. May require participation in providing off-sight services, example includes health fairs and screening programs, or rotation to a satellite clinic.
5. Other duties as assigned.
IV. QUALIFICATIONS
EDUCATION and/or EXPERIENCE
Must have Certified Medical Assistant (CMA) Accreditation.
Basic Life Support (BLS) certification is required
Must demonstrate consistent professional conduct and meticulous attention to detail.
Must possess excellent verbal and written communication skills as well as excellent
interpersonal skills with patients, staff, and other health care professionals.
Familiarity with EMR systems.
Bilingual in English and Spanish, preferred.
PATIENT AND CROSS-CULTURAL SUPPORT SKILLS
1. Awareness and experience with non-profit environment particularly in service to socio-economic and medically undeserved populations.
2. Sensitivity to and willingness to work and learn cultural and language differences/diversity in service delivery.
ENVIRONMENTAL/WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work is performed in a medical office environment;
Involves frequent face to face interaction and/or telephone contact with patients.
Contact involves dealing with sick people.
Work may be stressful at times.
Interaction with others is constant and interruptive.
PHYSICAL/MENTAL DEMANDS:
While performing the duties of this job the employee is regularly required;
To sit, talk or listen.
Requires eye-hand coordination and hand/finger dexterity for telephone, calculator and computer keyboard and/or other office equipment.
Stooping and bending to file and gather supplies
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note:
The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical office: 1 year (Required)
License/Certification:
- CCMA Certification (Preferred)
- CPR Certification (Required)
Work Location: In person
