Job Title: Host/Hostess
Overview: As a Host/Hostess at PARLOUR, you play a crucial role in crafting an exceptional dining experience for our valued guests. Whether you seek a full-time or part-time position, if you are passionate about hospitality and thrive on creating positive guest interactions, we welcome you to join our team.
Responsibilities:
Greeting and Seating Guests:
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Extend a warm and friendly welcome to guests.
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Efficiently manage reservations, walk-ins, and waiting lists.
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Escort guests to their tables, present menus, and deliver silverware.
Communication:
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Communicate effectively with guests and team members.
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Provide accurate wait time estimates and keep guests informed about table availability.
Customer Service:
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Address guest inquiries and concerns with professionalism and courtesy.
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Assist with special requests, ensuring personalized and satisfying experiences.
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Collaborate seamlessly with kitchen and serving staff to elevate the overall guest experience.
Handling Carry-Out Orders:
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Efficiently manage and process carry-out orders.
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Collaborate with the kitchen and service staff to ensure accurate and timely carry-out order fulfillment.
Maintaining Lobby Area:
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Keep the lobby area clean, organized, and visually appealing.
Payment Processing:
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Handle payment transactions accurately and securely.
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Provide change and receipts as required.
Qualifications:
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Previous experience in a customer service role is preferred.
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Excellent communication and interpersonal skills.
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Ability to remain composed in high-pressure situations.
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Strong organizational skills and attention to detail.
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Familiarity with point-of-sale (POS) and reservation systems is a plus.
Physical Requirements:
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Ability to stand for extended periods.
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Lift and carry up to 25 pounds.
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Comfortable working in a fast-paced environment.
Benefits:
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Competitive hourly wage.
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Employee discounts on meals.
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Opportunities for career advancement within the company.
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Full-time positions include insurance benefits, retirement plan, and paid time off.
