Part-Time Hybrid Customer Service Representative / Administrative Assistant
Company: Plumbing NV
Job Type: Part-Time
Schedule: Flexible (20–30 hours per week)
Location: Hybrid – Work from Home, Office, and Local Job Sites
About Us
We are a growing plumbing company that prides itself on exceptional customer service, quality workmanship, and professionalism. We're looking for a motivated, organized, and outgoing individual to join our team as a Part-Time Hybrid Customer Service Representative / Administrative Assistant. This position offers a unique blend of office administration, customer service, marketing, and occasional field visits.
Position Summary
As the first point of contact for our customers, you'll play a key role in keeping our daily operations running smoothly. This position combines customer service, scheduling, administrative support, and social media content creation. No two days are the same, making it a great opportunity for someone who enjoys variety and taking initiative.
Responsibilities
- Answer inbound customer phone calls professionally and courteously.
- Make outbound calls to schedule appointments, follow up with customers, and confirm service visits.
- Schedule and coordinate plumbing service calls and larger installation projects.
- Maintain and update the daily service calendar.
- Assist with administrative and executive support tasks.
- Create and publish content for the company's social media platforms.
- Visit local job sites to capture photos and videos for marketing and social media.
- Respond to customer inquiries through phone, email, and text.
- Organize digital files and maintain customer records.
- Assist with general office operations and special projects as needed.
Qualifications
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Comfortable multitasking in a fast-paced environment.
- Basic computer proficiency (Microsoft Office, Google Workspace, email, etc.).
- Experience with scheduling or dispatching is a plus.
- Familiarity with Facebook, Instagram, and other social media platforms.
- Ability to work independently with minimal supervision.
- Valid driver's license and reliable transportation for occasional local job site visits.
- Previous office, administrative, customer service, or executive assistant experience is preferred but not required.
What We're Looking For
- Friendly, positive attitude
- Reliable and dependable
- Self-motivated and detail-oriented
- Professional appearance and communication
- Willingness to learn and grow with our company
- Strong problem-solving skills
Compensation & Benefits
- Competitive hourly pay based on experience.
- Flexible part-time schedule.
- Hybrid work environment with work-from-home flexibility.
- Opportunity for increased hours and growth as the company continues to expand.
- Supportive, family-oriented work environment.
If you're organized, enjoy helping people, and like a role that offers something different every day, we'd love to hear from you. Apply today and become an important part of our growing team!
Pay: $22.25 - $29.25 per hour
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Reno, NV 89521
