Location: Springfield, IL
Position Type: Part-Time
Department: Park Operations
At Malibu Jacks, our Team Members are the heart of the guest experience. Team Members work across multiple areas of the park to ensure guests have a fun, safe, and memorable visit. This role is dynamic and hands-on, involving operating attractions, assisting guests at the front desk, supporting parties and group events, maintaining park cleanliness, and helping create an energetic and welcoming environment.
Team Members are cross-trained to support multiple areas of the facility and play an important role in keeping the park running smoothly.
Guest Experience
Provide friendly, welcoming, and helpful service to all guests
Answer questions and assist guests with attractions, games, and park activities
Ensure guests have a safe and enjoyable experience
Attraction Operations
Safely operate attractions according to company procedures
Monitor guests while they participate in attractions
Enforce safety rules and height requirements
Assist guests entering and exiting attractions
Front Desk / Guest Services
Check in guests and process attraction purchases
Assist with wristbands, play cards, and guest questions
Handle basic transactions and provide accurate information about park offerings
Parties & Group Events
Assist with birthday parties and group events
Help set up party rooms and prepare materials
Deliver food, assist hosts, and support guests during celebrations
Ensure party areas remain clean and organized
Park Cleanliness & Safety
Maintain a clean, organized, and safe environment throughout the facility
Wipe tables, clean attractions, empty trash, and restock supplies
Identify and report any safety concerns or maintenance issues
Team Support
Work collaboratively with teammates and supervisors
Assist in different areas of the park as needed
Help maintain a positive, energetic atmosphere for guests and team members
Friendly, positive attitude and strong customer service skills
Ability to work in a fast-paced entertainment environment
Strong communication and teamwork skills
Ability to follow safety procedures and operational guidelines
Reliable and dependable
Must be at least 16 years old
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs
Ability to move throughout the facility and assist with attraction operations
- Required availability to work evenings, weekends (Saturday and Sunday), and holidays
- Flexible schedule based on business needs
- Preferred availability is open availability, including all days of the week
- Employees with broader availability may have increased scheduling opportunities based on business needs and performance
Fun and energetic work environment
Opportunity to learn multiple areas of park operations
Be part of a team that creates memorable experiences for families and guests
