Description:
We are seeking a polished, professional, and hospitality-driven Concierge / Receptionist to join our team at an exclusive private country club known for exceptional service, elegance, and member experience. This full-time position is ideal for someone who thrives in a refined environment, enjoys building relationships, and takes pride in delivering white-glove service.
Position Overview
As the first point of contact for members and guests, the Concierge / Receptionist plays a vital role in creating a warm, seamless, and elevated club experience. The ideal candidate is personable, detail-oriented, discreet, and able to anticipate member needs while maintaining the highest standards of professionalism.
Key Responsibilities
Greet members and guests with professionalism, warmth, and attentivenessManage a multi-line phone system efficiently and professionallyHandle incoming calls, reservations, member inquiries, and guest requests with exceptional customer serviceCoordinate dining and event reservations
Assist members with special requests, transportation arrangements, directions, and personalized concierge services
Support club events, private functions, and daily administrative operations as needed
Handle guest check-ins and ensure a seamless arrival experience
Maintain confidentiality and discretion regarding members and club operationsCollaborate with all departments to ensure a seamless luxury experience Requirements:
Qualifications
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Previous experience in luxury hospitality, private clubs, hotels, or high-end customer service preferred
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Experience operating a multi-line phone system in a fast-paced professional environment
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Proficiency in the full Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
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Excellent written and verbal communication skills
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Professional appearance and polished demeanor
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Strong organizational, multitasking, and problem-solving abilities
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Ability to remain calm, organized, and service-focused in a fast-paced environment
