Job Description: Groups and Party Attendant
Reports to: Floor Manager
At Malibu Jack’s, we create exciting opportunities for passionate individuals to bring fun and entertainment to guests of all ages. Our vision is to provide a safe, clean, and inclusive space where families can enjoy the best in modern entertainment.
The Groups & Party Attendant provides hands-on support for group events and parties, assists guests throughout their visit, and ensures every experience begins and ends with a friendly, professional impression.
All Groups & Party Attendants are considered Team Members and are expected to support overall park operations through cross-training, operational flexibility, and shared cleaning responsibilities. Cross-training is a standard expectation of employment and does not automatically result in a pay increase.
Cleanliness and facility upkeep are the responsibility of every team member. In addition, cleaning and resetting party areas is a core responsibility of this role.
Assist with the set-up and tear-down of party areas before and after each event
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Ensure party rooms are fully reset, sanitized, and prepared for the next booking
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Support group leaders and guests with questions or concerns during their visit
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Resolve guest concerns professionally or escalate to a manager when appropriate
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Handle money transactions related to group activities at the party desk accurately
Clean tables, chairs, floors, and surrounding areas after each party
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Remove trash, decorations, and leftover materials
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Sanitize surfaces and ensure rooms meet park cleanliness standards before the next event
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Understand that party clean-up is the responsibility of both the party attendant and the group hosting the event
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Communicate clean-up expectations clearly to party hosts while ensuring final room reset standards are met
Maintain cleanliness and organization of the party desk and surrounding areas
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Assist with park-wide cleaning tasks when assigned (sweeping, mopping, wiping surfaces, emptying trash, restrooms, etc.)
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Cross-train in other park areas and assist based on operational needs
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Communicate effectively with team members and leadership throughout shifts
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Maintain a safety-focused, high-quality customer service attitude at all times
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Know emergency procedures for all areas you are trained in and follow them when necessary
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Perform other duties as assigned
Strong and consistent customer service skills
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Ability to multitask and stay organized in a fast-paced environment
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Strong teamwork ethic and positive attitude
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Clear communication skills
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Attention to detail
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Willingness to take initiative
Must be at least 16 years of age
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Must be available to work weekends and holidays
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Able to stand for extended periods of time
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Able to lift up to 39 lbs without assistance
Malibu Jack’s offers strong work-life balance, opportunities for advancement, competitive benefits, and paid professional training to help you grow your skills and career.
