The Assistant Center Manager supervises custodians and assists with administrative, managerial and risk management tasks of the health center and serves as backup in absence of the Center Manager.
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Requires an Associate's Degree or higher and a minimum of 1 year of experience in a medical or business office.
- Ability to establish and maintain positive and productive relationships with diverse groups of health professionals and other staff.
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Must be a visionary, and positive role model, with supervisory experience and mature judgment.
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Ability to delegate responsibilities and create a climate of teamwork and accountability.
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Strong leadership, organizational, and problem-solving abilities.
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Excellent interpersonal and communication skills, both verbal and non-verbal.
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Ability to manage multiple tasks and prioritize workload.
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Must demonstrate excellent internal and external customer service skills.
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Certification as an Interpreter is preferred and ability to provide bilingual patient care is a plus.
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Assist Center Manager with administrative, managerial, risk management and supervisory tasks that contribute to the Center functioning efficiently while supporting the organizations strategic goals.
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Train and onboard new employees and ensure they understand their roles and performance expectations.
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Supervise employees' day-to-day performance and access quality of work.
- Provide recognition/ reward for progress and feedback for improvement.
- Responsible for completing appraisals, competencies and checklists.
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Provide regular feedback to employees, both positive and constructive, and support and help them with career advancement.
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Create a positive work environment through an open-door policy.
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Address performance, behavior, and work challenges employees encounter in a timely manner, and provide needed training and coaching to ensure they achieve their full potential. Document disciplinary actions per the HR-POL-23 Constructive Counseling/ Disciplinary Process.
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Work collaboratively with Human Resources in the interview and selection process.
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Facilitate with other Assistant Center Managers, quarterly Business Assistant training sessions.
- Perform Business Assistant duties as needed.
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Provide feedback on business assistant staff appraisals and assist in completing competencies and/or worksite checklists, as requested by supervisor.
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Provide training as necessary for center business staff based on results of competency assessment. Complete associated chart audits.
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In conjunction with the Center Manager, initiate HelpDesk Tickets to IT when related issues arise.
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Communicate maintenance needs with Facilities Technicians.
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In conjunction with Center Manager, submit monthly order for office and custodial supplies.
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In the absence of a Patient Account Manager (PAM), perform daily deposits per the Cash Receipts Policy (F-11).
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Provide and ensure internal and external customer service at designated center and address all patient concerns in accordance with the Patient Concern Procedure (OP-PRO-21). Responsible for monitoring completion of center surveys, Who Made Your Day cards and logging in information on tally sheet.
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If designated, schedule no-show global alerts and mail notification letter for patients who have exceeded the annual number of permitted no-shows. Cancel all future appointments.. Maintain Chesapeake Bay Bridge Tunnel passes with assistance from Business Assistant II.
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Assist Center Manager with payroll functions on a regular basis to ensure ability to perform independently when necessary.
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In collaboration with Center Manager, ensure adequate Business Staff coverage for the center.
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Keeping in mind patient access and appointment utilization, manage patient schedules to ensure accurate scheduling, templating of provider blocks and address rescheduling needs with provider call-outs.
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Assist Center Manager with staff meetings, break-out sessions and minutes.
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Ensure all sections of monthly EOC audit are completed by the last day of the month and notify any responsible party when designated sections are incomplete.
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Perform operational work flow analysis and communicate outcomes and suggestions for improvement.
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Advocate ESRHS and the center by being involved in the community
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Other duties and tasks as directed by the Center Manager.
ADDITIONAL DUTIES ASSIGNED TO DESIGNATED BILINGUAL STAFF
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If qualified, perform interpretation/translation services for ESRHS centers.
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If qualified, assist patients with signing up for the Migrant Clinician Network.
