- Knowledge of utility meter reading policies and procedures.
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Knowledge of utility field operations related to customer service.
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Knowledge of credit privacy laws.
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Knowledge of customer service principles.
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Skill in analyzing problems and identifying solutions.
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Skill in preparing clear and accurate reports.
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Skill in establishing cooperative and productive working relationships.
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Skill in setting priorities for competing projects.
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Skill in performing mathematical calculations.
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Skill in operating computers and other standard office equipment.
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Skill in interpersonal relations.
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Skills in oral and written communication.
SUPERVISORY CONTROLS: The Field Service Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include City administrative policy; City personnel policy; OSHA regulations; DOT rules; utility meter specifications; and FCC guidelines. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY: The work consists of related technical data entry and customer service duties. The need for accuracy, strict deadlines, and frequent interruptions contribute to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to provide customer service and technical support for the meter reading and meter connection/disconnection process. Success in this position results in accurate and timely provision of field services.
PERSONAL CONTACTS: Contacts are typically with other City personnel, customers, and members of the general public.
PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.
WORK ENVIRONMENT: The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.
