TITLE: Mortgage Loan Officer
DEPARTMENT: Retail
REPORTS TO: Mortgage Lending Manager
FLSA Status: Non-Exempt
POSITION TYPE: Full-time
Position Summary
The Mortgage Loan Officer will act as a liaison between applicants and the financial institution, helping qualified applicants obtain mortgage loans and setting up payment plans. The MLO will meet with applicants, prepare loan proposals, and examine active loans. This individual must have excellent communication and interpersonal skills.
Essential Functions
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Meet with loan applicants to identify their needs and collect information for loan applications.
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Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
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Recommend appropriate loan type for the member’s situation, income and needs.
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Complete loan contracts and teach clients on policies and regulations.
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Interview applicants to define financial eligibility and establish debt payment plans.
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Monitor and update account records.
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Submit loan applications in a timely manner.
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Prepare detailed loan proposals.
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Reject loan applications and explain deficiencies to applicants.
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Respond to applicants' questions and resolve any loan-related issues.
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Operate in compliance with laws and regulations.
These are not to be construed as exclusive or all-inclusive. Additional duties may be required and assigned. This list of duties and responsibilities is subject to change without notice.
QUALIFICATIONS
The requirements listed in this description are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job.
Required Education and Experience
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A minimum of 3 years’ work experience in lending.
Preferred Education and Experience
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Bachelor’s Degree in Business Administration or Finance.
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Two years or more mortgage origination experience
Knowledge and Abilities
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This position requires a perceptive person who can relate to individuals at all levels. As unique situations present themselves, the individual must be sensitive to Credit Union needs and member and employee goodwill.
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Professional, well-developed interpersonal skills, with excellent verbal and written communication skills.
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Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with both members and co-workers.
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A positive, can-do attitude with inquisitive curiosity.
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Ability to drive sales through engagement of members, solution selling, and sharing product knowledge.
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Resiliency and extreme adaptability in a challenging environment.
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Excellent time management skills.
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Strong math skills.
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Strong analytical and critical thinking skills; detail-oriented with a high degree of accuracy.
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Familiarity with Microsoft 365.
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Ability to learn all internal computer programs essential to job junctions.
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Ability to make sound decisions. This may include making on-the-spot decisions regarding member transactions; weighing member satisfaction issues with the Credit Unions’ exposure to loss or fraud and the ability to think through and rationalize decisions.
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Ability to maintain member confidentiality.
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Knowledge of the credit union and competitor's products and services, pricing, delivery mechanisms, and marketing approaches.
Physical Requirements
While this position is primarily sedentary, while performing the essential duties of the position the employee may be required to stand, sit, walk, stoop, kneel, talk, see and hear. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 50 pounds with assistance. This position may include prolonged periods of time working on a computer and looking at a monitor screen.
Position Requirements
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Core operating hours of 8:00 AM to 5:00 PM Monday - Friday, or as needed based on member application needs. May require occasional travel, sometimes overnight, as well as after-hours functions.
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Requirement to be bonded. Successful background check including personal credit report and criminal record.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
