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Lead Dispatch Operations: Supervise and coordinate daily dispatch operations, ensuring smooth communication and operational efficiency.
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Driver Scheduling: Assign and schedule drivers based on route requirements, driver availability, and customer needs to optimize fleet usage.
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Route Optimization: Plan and adjust routes to ensure the most efficient and costeffective transportation, considering traffic conditions, weather, and customer timelines.
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Monitor Fleet Performance: Track and monitor vehicles in realtime, ensuring that all deliveries are completed on time and in compliance with safety regulations.
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Customer Communication: Communicate directly with customers to provide updates on delivery status, address concerns, and ensure service satisfaction.
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Problem Resolution: Handle operational challenges such as delays, accidents, and equipment malfunctions, quickly resolving issues to minimize disruption.
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Compliance & Safety: Ensure all drivers adhere to transportation laws, safety standards, and company policies, including DOT regulations.
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Training & Mentorship: Provide leadership and guidance to dispatchers, training them on operational procedures, customer service expectations, and problemsolving techniques.
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Documentation & Reporting: Maintain accurate records of deliveries, driver activity, and any operational issues for reporting and analysis purposes.
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Collaboration: Work closely with the operations, maintenance, and customer service teams to ensure seamless coordination and service delivery.
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Experience: Minimum 5 years of experience in dispatching or a related role within the transportation industry.
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Leadership Skills: Proven experience leading and mentoring a team, with a strong ability to manage multiple tasks and prioritize effectively.
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Technical Proficiency: Familiarity with dispatch software, GPS tracking systems, and routing optimization tools.
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Communication Skills: Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with drivers, customers, and team members.
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ProblemSolving: Strong analytical and troubleshooting abilities, with a proactive approach to resolving logistical challenges.
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Knowledge of Transportation Regulations: Knowledge of DOT regulations, safety compliance, and operational best practices.
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Strong organizational and time management skills
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Ability to work under pressure in a fastpaced environment
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Ability to make quick decisions and handle emergencies effectively
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Proficient in Microsoft Office Suite and dispatch software tools
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Ability to maintain a calm and professional demeanor during stressful situations
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Ability lift up to 40lbs, stand for long periods of time, push or pull up to 40lbs.
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Flexibility to work irregular hours or shifts, including weekends and holidays as needed.
At Optima Overnight, our mission is to revolutionize last-mile logistics by delivering seamless, efficient, and reliable shipping solutions. We are dedicated to connecting businesses with their customers swiftly and safely, leveraging innovative technology and a commitment to exceptional service. By optimizing every delivery, we strive to enhance customer satisfaction and empower businesses to thrive in a rapidly evolving marketplace.
