Overview
Join our dynamic automotive team as a Service Advisor/Writer, where your enthusiasm and mechanical insight will drive exceptional customer experiences. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring clear communication between clients and our skilled technicians. Your energetic approach will help streamline service processes, promote additional vehicle services through upselling, and foster long-term customer loyalty. If you thrive in a fast-paced environment and have a passion for automotive excellence, this is the perfect opportunity to accelerate your career in auto service management.
Duties
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Write detailed repair orders using estimating software, accurately documenting vehicle issues and recommended services
- Communicate effectively with technicians regarding diagnostics, repairs, and estimated timeframes
- Upsell additional services such as oil changes, tire rotations, alignments, brake repairs, transmissions, suspension work, and diesel engine repairs to maximize customer value
- Manage customer inquiries about vehicle diagnostics, collision repair estimates, and auto body repairs with professionalism and clarity
- Handle cash transactions and process payments securely while maintaining accurate records
- Coordinate with clients on scheduling appointments and follow-up to ensure satisfaction and repeat business
- They work closely with automotive technicians and mechanics to coordinate the necessary parts for vehicle maintenance and repairs, ensuring efficient workflow in the repair process
- Handle daily administrative tasks such as answering phone calls, responding to emails, managing incoming and outgoing mail, and maintaining both physical and digital filing systems to ensure accurate record-keeping and easy access to documents
Experience
- Previous dealership or auto service center experience as a Service Advisor or Service Writer preferred
- Familiarity with automotive diagnostics, mechanical knowledge, and vehicle maintenance procedures
- Proficiency with estimating software and computer-aided vehicle damage estimating tools
- Strong understanding of automotive repair processes including oil changes, brake repair, shocks & struts, air brake systems, wheel alignments, suspension work, tire service, diesel engine repair, and auto body collision repair
- Excellent client communication skills with a focus on customer service excellence
- Experience in auto sales or upselling services to enhance revenue streams is advantageous
- Valid driver’s license with a clean driving record to facilitate client test drives or vehicle inspections
- Pay is based on experiance.
This role offers an exciting opportunity to combine your automotive expertise with your passion for delivering outstanding customer service. Join us to be part of a professional team dedicated to quality workmanship and client satisfaction!
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
