Job Objective
As a Virtual Boutique Sales Professional, you will play a vital role in delivering an exceptional experience to existing and potential clients who visit our websites. You will use your expertise for sales consultations via live chat, telephone and email. The Virtual Boutique Sales Professional is very knowledgeable about company merchandise and remains continuously up to date as new products are introduced. The incumbent strives to create a good impression and delivers memorable service to clients.
Responsibilities
Consistently achieves or exceeds established individual and Ecommerce sales goals
Facilitate the processing of an Ecommerce order as needed
Actively logs into varies workstream queues during scheduled hours
Conduct follow up calls to existing and potential Ecommerce clients
Delivering an exceptional client experience
Provide the highest standard of brand representation
Convert digital and direct contact leads into Ecommerce sale
Continuous development of product knowledge via onsite training and e-learning modules
Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional client experience
Follows all company policies and procedures
Working Conditions and Environment
Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays
Adhering to professional attire dress code
Essential Experience & Requirements
2+ years of luxury retail experience
Minimum 2 year college degree or relevant field experience
Knowledge of E-commerce practices in a retail environment
Proficient with technology
Excellent written and verbal communication skills
Proven ability to drive and exceed individual KPIs
Proven ability to build lasting relationships with clients and colleagues
Strong organizational and follow-up skills
Accuracy and attention to detail needed
Desired Experience & Requirements
Watch and/or jewelry product knowledge
Familiarity with Shopify, SAP, and LiveChat
Experience with online/remote selling
