About the Role
Goodwill Industries is seeking a dedicated Shift Supervisor in our Loudonville Store to help lead our retail team and support the Store and Assistant Managers in the smooth, efficient operation of the store. This hands-on role involves supervising daily activities, ensuring great customer service, supporting staff, and helping maintain a safe, clean, and productive store environment.
Key Responsibilities
-
Assist with opening and closing the store, including handling keys and alarm codes.
-
Supervise team members during shifts and ensure compliance with store policies.
-
Complete cash handling duties: balance drawers, assign/register tills, and prepare deposits.
-
Provide excellent customer service and resolve customer concerns in a professional manner.
-
Monitor daily store operations in the absence of the Store or Assistant Manager.
-
Perform retail floor duties such as stocking, merchandising, tagging, and processing donations.
-
Ensure the store is clean and safe: dusting, vacuuming, restroom cleaning, and other maintenance.
-
Report and document incidents or accidents in a timely and accurate manner.
-
Assist in meeting store production goals and performance standards.
-
Respond effectively in emergency situations and follow company safety procedures.
-
Attend all required trainings and store meetings.
-
Represent Goodwill’s mission and values in all interactions with customers and staff.
Physical Requirements
-
Stand for extended periods (2–3 hours or more).
-
Lift boxes, bags, and other donations up to 30 lbs. from floor to chest height.
-
Bend, stoop, twist, squat, and reach overhead while stocking or merchandising.
-
Use equipment such as pricing/tagging guns, tape dispensers, and carts as needed.
What We’re Looking For
-
Education: High School Diploma or GED preferred.
-
Experience: Prior retail or supervisory experience is a plus.
-
Skills: Strong communication skills; ability to read, write, and perform basic math.
-
Technology: Familiarity with Microsoft Word and Excel preferred.
-
Availability: Must be flexible to work nights, weekends, and holidays.
-
Other Requirements:
-
Reliable transportation (valid driver’s license and proof of insurance preferred).
-
Ability to pass a background check and pre-employment drug/alcohol screen.
Why Join Goodwill?
When you work at Goodwill, you’re doing more than just a job—you’re supporting a mission. Proceeds from our retail stores help fund job training, employment programs, and other community services. Come grow with us while making a real impact!
Pay Rate: $14.50/hour
Apply Today!
