Job Description: Food Service Store Manager
Employer: CD Okemos 10, LLC (dba Mugg&Bopps)
Department: Food Service Operations
Reports To: Multi-Unit Supervisor / Operations Manager
FLSA Status: Non-Exempt (unless otherwise designated)
Position Summary
The Food Service Store Manager is responsible for overall performance of the food service operation, including product quality, guest satisfaction, staffing, training, food safety compliance, inventory control, and profitability.
Essential Duties and Responsibilities
- Lead daily food service operations to achieve sales and profitability goals.
- Hire, train, coach, and evaluate food service associates.
- Develop schedules and manage labor costs according to budget and business needs.
- Ensure compliance with all food safety, sanitation, and health code requirements.
- Maintain consistent product quality, recipe adherence, and portion control.
- Oversee ordering, receiving, inventory rotation, and waste reduction.
- Maintain accurate records including temperature logs, cleaning schedules, and audits.
- Ensure cleanliness and equipment maintenance in all food service areas.
- Resolve customer concerns and maintain high guest satisfaction.
- Implement new menu items, promotions, and operational initiatives.
Knowledge, Skills, and Abilities
- Strong leadership and team development skills.
- Solid understanding of food safety, production planning, and quality control.
- Ability to analyze sales and labor performance.
- Strong organizational, communication, and problem-solving skills.
- Comfortable using POS and basic computer applications.
Minimum Qualifications
- High school diploma or equivalent required; additional education preferred.
- 2+ years of food service management experience preferred.
- Food safety certification required.
- Ability to work flexible hours including early mornings, nights, weekends, and holidays.
Physical Demands and Work Environment
- Stand/walk for extended periods; frequent lifting up to 50 pounds.
- Work in hot/cold environments; exposure to ovens, fryers, and refrigeration.
- Perform cleaning tasks including mopping and sanitizing equipment.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Instead, they are designed only to describe the general nature of the job. All associates of the CD Okemos 10, LLC are considered “at will” employees. Scheduled work hours are solely to be based on business needs. CD Okemos 10, LLC is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
