Job Summary:
We are seeking an experienced Banquet Captain to join our team, responsible for managing and coordinating all aspects of banquets and events. The ideal candidate will have a strong background in hospitality and be able to provide exceptional customer service, ensuring every guest leaves with a positive impression.
Duties:
- Oversee the planning, coordination, and execution of banquets and events, including catering, menu planning, and beverage service.
- Manage kitchen operations, including food production, preparation, and presentation.
- Supervise and train event staff, including cooks, servers, and bartenders.
- Coordinate with vendors and suppliers to ensure timely delivery of event materials and services.
- Assist with budgeting and financial management for events, ensuring costs are kept to a minimum while still providing a high-quality experience.
- Develop and maintain relationships with clients, catering to their specific needs and preferences.
- Ensure all events meet quality and safety standards, including health and safety regulations.
- Manage shift schedules and personnel for events, ensuring adequate staffing and coverage.
- Provide exceptional customer service, responding promptly to client inquiries and addressing any issues or concerns.
Qualifications:
- Proven experience in the hospitality industry, with a focus on banquet and event management.
- Strong knowledge of kitchen management and food production.
- Excellent customer service and communication skills.
- Ability to manage and motivate a team, including assistant managers and cooks.
- Experience with budgeting and financial management.
- Familiarity with shift management and scheduling.
- Knowledge of the restaurant industry, including quick service and fast food concepts.
- A passion for hospitality and a commitment to providing an exceptional experience for every guest.
Skills:
- Kitchen management
- Quick service fast food restaurant
- Customer service
- Shift management
- Cook
- Assistant manager
- Food production
- Budgeting
- Hospitality
- Manage
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
Application Question(s):
- It's the busiest time of year and the team you manage is understaffed. With the current schedule, customer orders won't be fulfilled properly.
What would you do?
A. Offer incentives to employees who pick up extra shifts
B. Add a note to customer's orders warning them of possible delays
C. Ask human resources to hire more staff
D. Urge existing staff to work more quickly
E. Remove one quality control step to speed up the process
- Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.
A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times
- A guest leaves a very positive, detailed online review about their experience at your hotel.
What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Dawsonville, GA 30534 (Required)
Ability to Relocate:
- Dawsonville, GA 30534: Relocate before starting work (Required)
Work Location: In person
