Certified Pharmacy Technician
About CrossOver Healthcare Ministry
CrossOver Healthcare Ministry provides compassionate, high-quality healthcare to the uninsured and medically underserved in our local community through the operation of two medical clinics: one in the City of Richmond and one in Henrico County. CrossOver is a 501(c)(3) non-profit organization that offers comprehensive healthcare services to its patients. We do not receive direct federal funding or have access to federally funded prescription drug programs. CrossOver relies on the generosity of our volunteers, donors, and community partners to sustain our mission.
Mission
At CrossOver Healthcare Ministry, we believe that healthcare is foundational. When a person is not healthy, they may have difficulty maintaining employment, taking care of their family, and living a fulfilling life. Through our two healthcare clinics, we serve over 6,600 low-income, uninsured and Medicaid patients each year, providing primary and specialty care, chronic disease management, medication and medications management, dental, eye care, pediatrics, mental health counseling, women’s health & OB/GYN, HIV/AIDS diagnosis and treatment, case management, and health education We don't turn away patients based on inability to pay and rely on volunteers and philanthropic support to provide services. For over 40 years, CrossOver has worked to create a healthy, vibrant community where every person is restored by the compassionate, healing love of God.
All are Welcome
CrossOver follows Christ’s example that we are to love our neighbors as ourselves. We do this at our clinics by offering comprehensive, quality healthcare to community members who are uninsured and medically underserved. All we say and do demonstrates our fervent belief that our patients, volunteers and employees are valued and deserving of respect. We serve as a safe and inclusive provider of healthcare, respecting people of any or no religious tradition.
Our employees and volunteers, while varying in beliefs, find common ground in our mission statement to provide care and support to our neighbors and the beliefs and principles outlined in this ministry statement. It is through the care we provide, and the way in which we provide it, that CrossOver honors God in a way that defines our past, influences the present, and sustains our future.
Position/Title: Certified Pharmacy Technician
Status: Full-Time, 40 hours/week
Supervisor: Medications Program Manager
Salary: $ 21 - $ 23, depending on experience and Spanish competency
Location: Richmond Clinic,108 Cowardin Ave, Richmond VA, 23224; Henrico Clinic, 8600 Quioccasin Rd, Henrico, VA 23229
Schedule: Monday–Friday, 8:30 AM–5:00 PM; occasional evenings may be required
Benefits: Generous sick, vacation, PTO, health, dental, and vision insurance. 401k option. CrossOver does not pay relocation expenses.
Position Summary: The Certified Pharmacy Technician plays a vital role in supporting CrossOver Healthcare Ministry's pharmacy operations by assisting patients in obtaining prescribed medications and providing exceptional customer service. This position operates the pharmacy pick-up windows, supports medication access programs, assists pharmacists with dispensing activities, and ensures compliance with pharmacy regulations, grant requirements, and organizational policies.
Key responsibilities include: (1) assisting patients with enrollment and participation in Patient Assistance Programs (PAPs), also known as The Pharmacy Connection (TPC); (2) collaborating with the Medication Program Manager to maintain compliance with pharmacy laws, grant requirements, and program standards; and (3) supporting pharmacists in the preparation, dispensing, and distribution of medications.
Key Responsibilities of Position
Patient Services and Customer Support
- Provide excellent customer service to patients picking up or dropping off medications.
- Operate pharmacy pick-up windows at both the Richmond and Henrico clinic locations.
- Educate and assist patients with medication refill requests and pharmacy procedures.
- Notify patients regarding medication status and availability for pick-up.
- Utilize Language Line and other interpretation services as needed to facilitate patient communication.
- Manage pharmacy voicemail and Telephone Encounters in eClinicalWorks (eCW), responding to and documenting messages within 48 hours in accordance with CrossOver protocols.
Patient Assistance Programs (TPC)
- Assist patients with enrollment, renewal, and ongoing participation in Patient Assistance Programs (PAPs).
- Obtain and submit required documentation, including proof of income, zero-income attestations, Medicaid denial letters, and other supporting documents.
- Process applications, document, and communicate with pharmaceutical manufacturers and patients regarding approvals, renewals, shipments, and medication availability.
- Receive, verify, document, and enter medication shipments into The Pharmacy Connection (TPC) system.
- Run monthly TPC reports to identify and reorder medications for eligible patients.
- Unpack, organize, and store TPC medications upon receipt.
Pharmacy Operations
· Assist pharmacists with medication preparation, dispensing, packaging, and distribution activities in accordance with state and federal regulations.
- Document medication pickups in eClinicalWorks (eCW) in real time.
- Manage will-call inventory and return unclaimed prescriptions according to CrossOver Pharmacy protocols.
- Assist with medication shipments and inventory management activities.
- Assist with Prior Authorizations and medication access processes.
- Obtain, document, and maintain sample medication records and forms from clinicians.
- Provide support and guidance to pharmacy volunteers and staff as requested.
Inventory Management and Compliance
- Monitor, document, and maintain daily refrigerator and freezer temperature logs.
- Conduct monthly inventory reviews of medication samples and remove expired products.
- Enter and maintain accurate information in TPC, pharmacy software systems, and eCW to ensure compliance with pharmacy regulations, grant requirements, and CrossOver policies.
- Assist the Medication Program Manager in ensuring compliance with pharmacy laws, grant requirements, accreditation standards, and organizational policies.
Other Duties
- Assist with other duties as assigned by the supervisor.
Minimum Qualifications
- Certified Pharmacy Technician (CPhT) certification required.
- Bilingual in English and Spanish strongly preferred.
- Experience with BestRx or similar pharmacy dispensing software preferred.
- Previous pharmacy, healthcare, or medication assistance program experience preferred.
- Strong customer service and interpersonal skills.
- Excellent organizational, analytical, and computer skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to work effectively with diverse patient populations.
- Ability to work independently and collaboratively as part of a team.
- Strong attention to detail and commitment to accuracy.
- Adaptability, flexibility, and problem-solving skills.
- Commitment to continuous learning and professional development.
Physical Requirements
- Frequently moves, carries, lifts, and positions boxes weighing up to 25 pounds.
- Frequent travel between the Richmond and Henrico locations.
CrossOver is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other characteristic protected by law. CrossOver is committed to welcoming all. From our physical spaces to our expressions of faith and awareness of difference, we work to provide healthcare that welcomes all.
www.crossoverministry.org
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
