Job Overview
Join our dynamic healthcare team as a Patient Care Coordinator - Associate! In this vital role, you will serve as the friendly, organized point of contact for patients and healthcare providers, ensuring seamless communication and efficient appointment management. Your energetic approach will help create a positive patient experience while supporting clinical staff with administrative tasks. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering compassionate care, this opportunity is perfect for you! This paid position offers a chance to grow your career in the medical field while making a meaningful difference in patients’ lives.
Responsibilities
- Greet patients warmly and assist them with check-in procedures using computer systems and data entry tools
- Schedule, confirm, and reschedule appointments via phone and electronic communication channels
- Maintain accurate patient records by entering data efficiently and securely into medical databases
- Provide exceptional customer service by addressing patient inquiries with professionalism and empathy
- Communicate clearly with medical staff regarding patient needs, appointment updates, and follow-up instructions
- Demonstrate proficient phone etiquette when handling calls from patients, vendors, or insurance companies
- Support medical office operations by managing incoming correspondence, organizing files, and assisting with administrative tasks
Experience
- Prior experience in a medical office setting or healthcare environment is preferred but not require
- Excellent computer skills including proficiency with data entry
- Outstanding communication skills in English
- Clear, strong voice
- Demonstrated customer service expertise with a friendly, professional demeanor
- Ability to analyze information quickly and accurately to prioritize tasks and resolve issues efficiently
This role is an excellent entry level into the hearing healthcare field. We have multiple opportunities for growth and advancement within our company. We value energetic team players who are committed to providing top-tier patient care through clear communication, attention to detail, and a positive attitude. Join us in making a difference—apply today!
Pay: $19.00 - $22.00 per hour
Benefits:
Experience:
- customer service: 2 years (Required)
Work Location: In person
