Overview
The Vision Integrated Systems’ Lead Service Tech (LST) role is critical to maintaining positive relationships with our customers, keeping their systems working in the best possible manner and producing high margin work. The LST will manage the service work from existing customers, develop and execute spot work, look for upselling opportunities while performing service work and contribute to the programming, commissioning and training of new projects when scheduled by project managers. The LST will schedule preventative maintenance and on demand service calls as necessary to expediently solve problems.
The LST will be responsible for maintaining the service department work. This includes, but is not limited to:
● Keeping a log of all service requests and visits.
● Creating documents as needed.
● Tracking hours and turning in timesheets for payroll.
● Making service tickets for processing by accounting.
● Ordering material as needed and charging it appropriately.
● Tracking material stock.
● Coordinating with project managers for helpers.
● Responding to service-related emails and phone calls.
● Documenting each service problem and steps taken for resolution.
● Issuing service tickets to customers
● Updating master client notes and record drawings if applicable
● Take calls from existing customers and communicate requests to the Ops Manager.
The LST will schedule his time according to the projects and service calls priority level as assigned by the Ops Manager. Consideration should be given to the nature of the requested service, client, their tenure and scope of work. The project work must be balanced with the service work load. Generally, the Project Manager (PM) will give ample notice and set a deadline when his work needs to be completed so that the LST can have the flexibility to schedule his work. Periodically, the LST should review total workload with his supervisor and determine if additional resources are needed.
Skills
- Extensive experience working in manufacturing facilities with a strong understanding of industrial mechanics and maintenance practices.
- Proficiency in electrical systems diagnostics, electrical troubleshooting, and electrical maintenance procedures.
- Hands-on experience with HVAC/R systems, HVAC troubleshooting, and related certifications is highly desirable.
- Skilled in using precision measuring instruments such as ammeters, ohmmeters, and other diagnostic tools for accurate analysis.
- Knowledge of programmable logic controllers (PLCs), schematics interpretation, hydraulic systems, and pneumatic troubleshooting techniques.
- Ability to read mechanical schematics and electrical blueprints confidently; familiarity with engineering troubleshooting methodologies.
- Strong customer service skills combined with excellent analysis capabilities to identify root causes quickly and efficiently.
- Industrial electrician experience along with familiarity with welding standards is preferred.
- Demonstrated ability to perform equipment troubleshooting, repairs, welding tasks, and routine maintenance in an industrial setting.
- Effective communication skills in English for clear documentation and collaboration with team members or clients.
Embark on a rewarding career where your technical skills make a real impact! We’re looking for motivated individuals eager to grow their expertise in industrial maintenance while delivering top-tier service in a vibrant environment.
Pay: $28.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
