Receptionist and Lead Generation Specialist (Bilingual)
Location: Farmers Branch, TX
Position Type: Full-Time / On-site
Job Overview: This is NOT a Passive Admin Role
Soul Glow Medspa is a fast-growing medical aesthetics clinic, and we are looking for a high-energy, self-starting Hunter. If you are looking for a comfortable desk job where you sit back and wait for the phone to ring, do not apply.
This role is strictly split into 75% Active Outbound Lead Generation/Sales and 25% Front Desk/Executive Support. Your primary objective is to aggressively convert cold, warm, and hot prospects into booked, deposit-paid appointments. You will be joining an established, fast-paced cold calling system. We require a plug-and-play professional who requires little to no training on sales mechanics and can hit the ground running on day one.
Compensation & Performance Structure
- Base Pay: $16.00/hour probationary start rate.
- Uncapped Commission: $10.00 cash commission for every single appointment secured with a mandatory deposit.
- Performance Bonus: $100.00 monthly bonus upon successfully booking 40 clients within any 30-day period.
- Growth Track: Eligibility for a performance-based pay advancement review after 60 days.
Core Responsibilities: 75% – Outbound Lead Generation, Pipeline Management & Conversion
- High-Volume Outbound Calling: Execute continuous daily cold and warm calling campaigns targeting our existing prospect databases.
- Bilingual Client Acquisition: Conduct seamless, high-level sales conversations, overcome objections, and close deals fluently in both English and Spanish.
- Objection Handling & Closing: Educate prospects on our medical aesthetic services (including Tox, dermal fillers, and advanced skin rejuvenation) while confidently countering pricing objections.
- Deposit Collection: Drive the booking process to completion by confidently demanding and collecting mandatory appointment deposits over the phone.
- CRM Data Integrity: Manage, log, and track every interaction within our GoHighLevel CRM system, ensuring zero leads fall through the cracks.
25% – Front Desk Operations, Patient Coordination & Executive Support
- Clinical Reception: Welcome in-clinic patients with a polished, professional, and warm demeanor, establishing an elite first impression.
- Executive & Injector Assistance: Act as a direct support resource for the CEO and Lead Injector. This includes room turnover, managing real-time scheduling shifts, and handling ad-hoc administrative tasks to optimize clinic workflow.
- Patient Charting & Booking: Masterfully coordinate schedules and input precise patient records within our medical charting platform (Moxie).
- Retail Upselling: Actively promote and close sales of medical-grade retail skincare products to clients checking in or out.
- Clinic Maintenance: Keep the reception area immaculate, organized, and representative of a high-end medical spa environment.
Essential Requirements
- Absolute Bilingual Fluency (English/Spanish): You must be capable of commanding a strong, persuasive sales conversation, handling complex objections, and explaining medical spa procedures fluently in both languages. Applicants will be tested.
- Proven Sales or Telemarketing Background: Minimum 1–2 years of experience in high-volume outbound cold calling, telemarketing, or aggressive inside sales. Experience in fitness sales, cellular sales, or medical aesthetics is highly preferred.
- Zero Fear of Rejection: Complete comfort pitching high-ticket medical services, discussing pricing transparently, and enforcing the mandatory deposit policy over the phone.
- Immediate Autonomy: We are looking for someone to fit right into our current cold-calling system. If you require hand-holding to pick up a phone, structure a pitch, or close a lead, this role is not a fit.
- Technical Proficiency: You must possess the digital literacy to quickly master our tech stack. We use GoHighLevel (CRM), Moxie (Booking & Charting), Google Sheets, Google Docs, and Gmail. You must be comfortable managing multiple tabs, digital pipelines, and spreadsheets simultaneously.
Pay: From $16.00 per hour
Benefits:
Application Question(s):
- Do you have at least 6 months experience with lead generation, cold calling, collecting deposits or selling memberships by phone?
- Are you available to rotate every other Saturday?
- Can you speak both English and Spanish fluently (not conversationally)?
Education:
- High school or equivalent (Required)
Work Location: In person
