Location: New Horizons Healthcare
Department: Patient Services
Reports To: Patient Access Supervisor
Employment Status: Full-Time
Pay Range: $19.00/hr. - $23.00/hr.
We’re driven by curiosity, passion, optimism, and the belief that everybody can grow.
What We Offer You:
- Loan forgiveness plan(s) (eligibility is based on plan guidelines and approval)
- Medical, dental and vision insurance
- Generous paid time off
- 10 Company paid holidays
- CME time off and funds
- Life, AD&D, Long-term disability
- 403(b) retirement account with company contribution
New Horizons Healthcare is a federally qualified health center (FQHC) in Roanoke, Virginia that provides comprehensive primary care, behavioral health, dental care, and pharmacy services for almost 10,000 patients annually. We are a not-for-profit community clinic with a mission to improve access to affordable, high quality, culturally competent, comprehensive primary health care. We offer a sliding fee discount program for those who are uninsured or underinsured. We make sure everything we do is through the lens of humanity – from our commitment to the highest-quality of care to the way we engage with our patients and communities.
Position Summary:
New Horizons Healthcare is seeking a compassionate and detail-oriented Bilingual Patient Access Representative to serve as the first point of contact for our patients. This role is essential to ensuring a positive patient experience by providing excellent customer service, accurate registration, insurance verification, and appointment scheduling. As part of our front desk team, you will support access to high-quality, affordable healthcare for all members of our community.
The ideal candidate is friendly, organized, and committed to supporting our mission of providing equitable healthcare, regardless of a patient’s background or ability to pay.
- Greet patients in person or by phone with professionalism and empathy
- Schedule, confirm, and check in appointments
- Verify insurance eligibility and update patient demographics accurately
- Collect co-pays, balances, and documentation for sliding fee scale applications
- Educate patients on available services, financial assistance programs, and required documentation
- Ensure proper completion of consent forms and compliance with HIPAA regulations
- Respond promptly to patient inquiries and assist with resolving concerns or questions
- Maintain orderliness of front desk and waiting areas
- Collaborate with clinical teams to support efficient patient flow
- Use electronic health record (EHR) system and scheduling tools with accuracy
Education & Experience:
- High school diploma or GED required
- One year of experience in a healthcare setting, customer service, or front desk role preferred
- Experience working with diverse populations or in a community health/FQHC environment is a plus
Skills & Competencies:
- Excellent communication, interpersonal, and organizational skills
- Ability to multitask and remain calm in a fast-paced setting
- Strong attention to detail and problem-solving skills
- Proficiency with computers and basic office software; experience with EHR systems preferred
- Bilingual in English and Spanish is a plus
- Full-time position, Monday–Friday
- On-site work required at New Horizons Healthcare facilities
- Occasional extended hours based on clinic needs
EEO Policy:
New Horizons Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
