Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction.
Check-in and check-out VIP guests.
Answer phones in a timely, courteous and professional matter.
Assist all hotel guests by providing information, directions, tours, entertainment etc.
Prepare and serve complimentary drinks for VIP guests.
Reserve rooms for VIP guests and accommodate any special room requests.
Input same day reservations for VIP guests, verifying marketing codes.
Book restaurant reservations for all on property outlets and cabanas for guests.
Assist in play evaluations for VIP guests.
Arrange limousine transportation for guests.
Provide support for Special Event functions.
Promptly review and respond to all VIP Service email requests from guests or hosts.
Maintain appearance and cleanliness of VIP Service and Concierge areas.
