Jackson Hole Mountain Resort
JOB POSTING
Position Title: Sales Specialist
Reports To: Director of Sales
Department: Guest Experience
Classification: Year-Round, Full Time
FLSA Status: Non-exempt
Position Overview
The purpose of the Sales Specialist is to provide the highest level of guest service and delivery for Jackson Hole Mountain Resort (JHMR) group, banquet, wholesale, and ticketing clients. This position will ensure accurate and efficient fulfillment, delivery and execution of services for group and wholesale/resale business channels, as well as assisting in the guest services and ticket office as needed.
Job Duties
- Maintain a high level of product knowledge necessary for answering guest inquiries and modifications.
- Work closely with Sales Manager, Sales Director, Guest Experience Director, and Ticketing Manager, as well as coordinating with other departments throughout the resort, wholesale and lodging partners, and merchant program.
- Responsible for helping with group proposals and bookings that may include lift tickets, lodging, Rentals, MSS, F&B and any other ancillary services requested.
- Respond in a timely manner to group, lodging, wholesale phone calls. Manage lodging@, groups@, and racetickets@ email accounts.
- Support wholesale and resale accounts which include all JHMR products through resale partners in domestic and international key markets.
- Coordinate printing and delivery of lift tickets (wholesale, lodging, season passes and jstore orders) – delivery of tickets includes driving to various locations in Teton County.
- Support ticketing services to ensure front-lines of guest services are staffed and managed as needed.
- Manage billing and reconciliation for group accounts.
- Maintain files, accounts, paperwork as necessary.
- Assist with tracking goals, reports, and budgets.
- Assist with FAM itineraries, packing and execution of shows, events and missions which require outside travel.
- Special projects as directed, along with sales outreach and group responsibilities.
- Attending relevant meetings.
- Understanding contracting for group services, wholesale and lodging partners to assist with operational and billing components.
- Pass office management and supervision.
- Employees are held accountable for all duties of this job.
Are you the right fit? Below are some traits an exemplary candidate possesses:
- Ability to work in cross-functional teams
- Strong organizational skills and attention to detail Strong written and oral communication skills
- Sales aptitude and interpersonal skills
- Working knowledge of Microsoft Office Suite
- Working knowledge of a resort operation
- Strong people skills
- Language skills a plus (Spanish, Portuguese, French)
- Valid driver's license
- Ability to ski or snowboard on intermediate terrain.
- Ability to drive a motor vehicle in varying weather conditions.
- High School or GED required
- Bachelor's degree or comparable record of sales leadership experience required.
- Minimum three years of professional office sales experience.
- Bachelor's degree in Business, Business Administration, or related field preferred.
Expected Hours of Work
- This job is year-round full time and typically works during day time business hours; however, work will be required on evenings and weekends. Schedules and hours may fluctuate depending on business need.
- Potential travel to sales/ski shows representing JHMR.
- Must maintain a valid driver's license or passport
Benefits & Perks
- Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children.
- Medical and Dental insurance
- 401(k) and company match
- Paid Time Off (PTO) and Sick Pay
- Spending and Flexible Savings Accounts (HSA/FSA)
- Free Life and AD&D insurance
- Free Life insurance for employee's spouse and dependent children
- Discounts at JHMR Food & Beverage outlets
- Discounts at JHMR Retail/Rental/Repair locations
- Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
- Discounted Daycare and Kid's Ranch
- Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job AAP/EEO STATEMENT Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
AAP/EEO STATEMENT
Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.
