Summary
This job requires working between all departments: Sales, Service, and administration. The expectation is to provide excellent customer service, effective communication, be dependable and maintain confidence in the department by others. The Sales Department Assistant is expected to perform the duties and responsibilities with a high level of accuracy.
Essential Duties
Preparing and staging vehicles for photos
Keeping vehicle photos, descriptions, pricing, and website information accurate and up-to-date
Installing window stickers, buyer’s guides, and other inventory materials
Tracking vehicle keys and helping maintain an organized key system
Checking in newly arrived inventory
Detail vehicles as needed
Moving vehicles between the dealership, service center, detail department, and vendors
Keeping the lot organized, clean, and presentable
Identifying vehicles that need fuel, cleaning, photos, or other attention
Other Duties
Reports to and Work Schedule
This position reports directly to the Sales Manager. The schedule for this position is Monday to Friday from 8:00 AM to 5:00 PM with a 1-hour lunch period. There should be little to no overtime unless requested by the department manager.
Requirements
This job requires:
Accuracy and attention to detail
Organizational skills
Reasoning Ability and problem-solving skills
Communication skills – both written and verbal
Usage of correct terminology related to the tasks performing.
Ability to negotiate terms or settlement when disputes arise with vendors.
Conflict resolution skills with unhappy customers.
Ability to ask clarifying questions when information presented is not clear.
Ability to work independently with little supervision
Ability to handle repeated interruptions
Must have a valid driver’s license
Physical Demands:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification.
#hc259772
