Job Title: Dental Front Desk Coordinator/ Treatment coordinator
Location: San Jose
Job Type: Full-Time / Part-Time
About Us:
We are a friendly, patient-centered dental practice committed to providing exceptional care in a warm and welcoming environment. We are seeking a highly motivated and detail-oriented Front Desk Coordinator to join our team!
Job Description:
As the first point of contact for our patients, the Front Desk Coordinator plays a crucial role in ensuring a positive patient experience. This position requires strong interpersonal and communication skills, as well as the ability to multitask efficiently in a fast-paced dental office.
Key Responsibilities:
- Verify dental insurance eligibility and benefits prior to appointments
- Schedule and confirm appointments efficiently
- Greet patients warmly and manage check-in/check-out processes
- Accurately input and manage patient records in the practice management system (Eaglesoft, Vyne)
- Present and explain treatment plans and financial options to patients
- Answer phone calls and respond to inquiries with professionalism and care
- Collect and process payments, co-pays, and outstanding balances
- Coordinate with the clinical team to ensure a smooth patient flow
- Maintain confidentiality and uphold HIPAA compliance at all times
Required Skills and Qualifications:
- Proficient in verifying insurance and understanding dental benefit breakdowns, HMO insurance experience preferred
- Previous dental front office experience strongly preferred
- Excellent verbal and written communication skills
- Knowledge of common dental procedures and terminology, experience in presenting financing options to patients preferred
- Strong organizational and multitasking abilities
- Friendly, professional, and team-oriented attitude
Bonus Skills:
- Bilingual (English/Spanish or other languages) is a plus
- Experience with treatment plan coordination and case presentation
Schedule:
Monday - Friday, 9-5
Compensation:
Competitive pay based on experience, with potential for bonuses
Job Types: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
Ability to Commute:
- San Jose, CA 95123 (Required)
Ability to Relocate:
- San Jose, CA 95123: Relocate before starting work (Required)
Work Location: In person
