Office Administrator / Customer Service Coordinator
We are seeking a dependable, organized, and personable Office Administrator to support the day-to-day operations of our growing company. This position will play an important role in communicating with customers, coordinating technician schedules, managing invoicing, and keeping administrative tasks running smoothly.
This is primarily a remote position; however, occasional in-person meetings, training, and local errands will be required.
Primary Responsibilities
- Prepare and send customer invoices
- Track outstanding invoices and follow up on unpaid balances
- Contact new leads by phone, text, and email
- Follow up with customers regarding estimates, appointments, and completed work
- Schedule and coordinate technicians based on customer needs and availability
- Confirm appointments and communicate scheduling changes
- Answer incoming calls and respond to customer questions
- Maintain accurate customer, job, and payment records
- Process employee payroll and verify submitted hours
- Assist with basic bookkeeping and administrative reporting
- Organize digital documents, receipts, and company records
- Attend occasional in-person meetings and training sessions
- Run occasional local business errands as needed
- Assist the owner and management team with other administrative duties
Qualifications
- Strong communication and customer service skills
- Highly organized with excellent attention to detail
- Comfortable making outbound calls and following up with leads
- Able to manage multiple schedules, customers, and priorities
- Dependable, self-motivated, and able to work independently
- Comfortable learning new software and online systems
- Basic experience with invoicing, payroll, bookkeeping, or office administration preferred
- Proficient with email, spreadsheets, and standard office software
- Must have reliable internet, a phone, and dependable transportation for occasional local errands and meetings
Schedule and Work Environment
- Primarily remote
- Occasional in-person meetings, training, and errands required
- Part-time position with the potential for additional hours as the company grows
- Some flexibility may be needed to communicate with customers and technicians during normal business hours
Ideal Candidate
The ideal candidate is friendly, professional, proactive, and comfortable taking ownership of administrative responsibilities. This person should be confident speaking with customers, persistent without being pushy when following up with leads, and capable of keeping technicians and jobs organized throughout the day.
Pay: $12.00 - $17.00 per hour
Benefits:
Work Location: Hybrid remote in Kaysville, UT 84037
