JOB
NOTE: This posting will close on JUNE 6, 2026 or after 50 applications are received, whichever occurs first.Start a meaningful role with the Department of Transportation, Lancaster Call Center as a Customer Care Representative. This position will allow you to make a real impact by helping customers understand policies, processes and requirements. You will strengthen your problem solving and communication skills every day. Become part of a dedicated team focused on accuracy, courtesy, and reliable service.
EXAMPLE OF DUTIES
This position focuses on helping customers by providing clear, complete and accurate information about driver and vehicle services. The role supports the public by answering questions, solving problems and guiding customers through complex requirements. As a Customer Care Representative, you will perform the following duties: Customer Assistance: Respond to inquiries about driver and vehicle services using approved reference materialsInformation Guidance: Explain complex topics in simple terms to support customer understandingDecision Skills: Review customer needs and choose appropriate steps to resolve issuesRecord Processing: Prepare correspondence and update customer records when neededIssue Detection: Identify possible system or communication errors and report them to supervisorsProfessional Service: Maintain a polite, respectful and customer focused approach in all interactionsInterested in learning more? Additional details regarding this position can be found in the position description.Work Schedule and Additional Information: Full-time employmentWork hours are 8:00 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.This position may be required to work during office closureTelework: You may have the opportunity to work from home (telework) part-time, upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Lancaster. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
