Dental Care of Baltimore – Owings Mills is seeking an experienced, reliable, and compassionate individual with a bubbly, outgoing personality to join our team!
The ideal candidate must have a minimum of two years of front office experience, be highly detail-oriented, and have a passion for delivering world-class service to our patients.
The primary role of this position is to ensure every patient enjoys an exceptional, seamless experience from start to finish.
If you’re an enthusiastic office professional who loves to learn and would enjoy working in a state-of-the-art, fully digital, robotic dental practice, we want to hear from you!
The Non-negotiables
- Great personality, effective time management, team player and willing to learn.
- Excellent communication skills.
- Work in a well-organized manner.
- Focus on patient experience
Main Job Tasks, Duties and Responsibilities
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Enter all relevant patient information into dental software system
- Maintain and manage patient records in compliance with privacy and security regulations
- Send and respond to electronic patient communications
- Answer and manage incoming calls
- Respond and comply to requests for information
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Check daily appointment schedule
- Fill in cancellations and no-shows
- Manage excel spreadsheets for lab cases
- Collect and receive payments from patients at time of treatment
- Sort and distribute incoming mail and emails
- Monitor and maintain inventory of office supplies
- Maintain a neat and well organized reception area
- Safeguard patient privacy and confidentiality
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
Work Location: In person
