Help Desk Technician
Job Overview
Join the dynamic IT support team as a Help Desk Technician with CompTIA A+, where you'll be the frontline hero for resolving technical issues and ensuring seamless technology operations across the hardware, software, and network problems, providing exceptional customer service while maintaining the IT infrastructure. Your expertise will empower users to work efficiently and confidently with their devices and systems, fostering a productive and positive work environment.
Duties
- Provide technical support to end-users via phone, email, or remote assistance tools, ensuring quick resolution of hardware and software issues.
- Intstall and troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals to restore optimal functionality.
- Diagnose and resolve network connectivity issues related to LAN (Local Area Network), VPN (Virtual Private Network), firewalls, DNS (Domain Name System), TCP/IP protocols, and network hardware such as Meraki and Cisco devices.
- Manage user accounts and permissions using Active Directory and GPO (Group Policy Objects), ensuring secure access control across Windows and macOS environments.
- Support operating systems including Windows, macOS, Linux, and Microsoft Windows Server by performing updates, configurations, and troubleshooting.
- Utilize ticket management systems to document incidents accurately, prioritize requests, and track resolution progress.
- Assist with IT infrastructure maintenance tasks such as deploying updates via SCCM (System Center Configuration Manager) and managing computer hardware components.
- Collaborate with team members on network administration tasks involving LAN setup, TCP/IP configurations, firewall rules, and analysis of network traffic for performance improvements.
- Support the deployment and management of mobile devices and ensure security protocols are followed for remote access solutions like VPNs.
- Communicate complex technical information clearly to non-technical users while maintaining a positive attitude that fosters excellent customer service.
Qualifications
- Proven experience in technical support or IT support roles with a strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking fundamentals.
- Familiarity with equipment troubleshooting including desktops, laptops, printers, mobile devices, and peripherals.
- Knowledge of network troubleshooting tools such as DNS diagnostics, TCP/IP analysis, firewall configuration (including Meraki), VPN setup, and LAN/WAN management.
- Hands-on experience managing Active Directory accounts, GPOs, SCCM deployments, and Microsoft Office applications.
- Ability to analyze issues efficiently using problem-solving skills to identify root causes quickly.
- Excellent communication skills with a customer-focused approach that ensures clear guidance and support for end-users.
- Certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician (MCDST), or similar are required.
- Strong organizational skills with the ability to manage multiple requests simultaneously in a fast-paced environment.
Join us in delivering exceptional IT support that keeps the organization running smoothly! We’re committed to fostering an inclusive environment where your technical expertise makes a real difference every day—empowering users through innovative solutions while advancing your career in technology support.
Pay: $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
