Hi, my name's Matt Webster — I'm the owner of Golden Shield Roofing, and I'm glad you're here.
I'm looking for a Receptionist / Customer Service Rep who is the kind of person that lights up a room — or in this case, a phone call. You'll be the first voice a homeowner hears when they reach out to us, and that first impression matters more than almost anything else. We need someone who is warm, professional, enthusiastic, and genuinely enjoys talking to people.
Beyond the phone, you'll be keeping our lead pipeline organized, booking appointments, following up with potential customers, and making sure nothing falls through the cracks. If you're someone who takes pride in a clean system, follows through without being reminded, and brings positive energy to every interaction — this role was written for you.
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WHAT YOU'LL BE DOING
- Answer all inbound calls within 4 rings — professionally and enthusiastically, every time
- Call all new form leads within 5 minutes of them coming in
- Follow up with every lead up to 12 times until you make contact
- Book and confirm appointments in our CRM (GoHighLevel)
- Confirm all decision makers will be present before the appointment
- Respond to lead texts and handle customer questions promptly
- Keep all activity logged in our tracking sheet and CRM — daily, without being told
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THIS ROLE IS FOR YOU IF YOU:
- Have a warm, professional phone presence that makes people feel immediately at ease
- Genuinely enjoy talking to people — not just tolerate it
- Stay organized and keep systems updated even when it gets busy
- Follow through on every task without needing a reminder
- Bring positive energy and take pride in giving a great first impression
- Want a paycheck that reflects your performance
- Do the right thing even when no one is watching
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THIS ROLE IS NOT FOR YOU IF YOU:
- Dread picking up the phone or sound flat and disengaged on calls
- Let leads sit without following up
- Treat the CRM like it's optional
- Need to be closely managed to stay on track
- Think "close enough" is good enough
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WHAT WE'RE LOOKING FOR
- 1+ year in a customer-facing or phone-based role
- Strong verbal communication — warm, clear, professional, and upbeat
- Comfortable working in a CRM and keeping data accurate and up to date
- Self-directed — you know what needs to get done and you do it
- Construction or home services experience is a plus, not required
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COMPENSATION & BENEFITS
Total compensation equates to: $40,000 to $51,000
- $17–$19/hr base pay
- $5 bonus for every sat appointment that runs (paid monthly)
- Weekly bonus unlocked when you hit 70%+ booking rate and 85%+ confirmation rate
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We're not building another average roofing company. We're raising the standard in this industry — and the person answering our phones is a huge part of that. If you're ready to bring great energy every day, stay organized, and earn a paycheck that reflects your effort, apply today.
I look forward to speaking with you.
— Matt Webster Owner, Golden Shield Roofing
Pay: $40,000.00 - $52,000.00 per year
Experience:
- Customer service: 1 year (Required)
Work Location: In person
