AUTOMOTIVE SERVICE MANAGER
ARE YOU A MANAGER — OR ARE YOU A LEADER?
There is a difference.
A manager watches the numbers.
A leader drives them.
We are seeking a highly experienced Automotive Service Manager to lead a busy franchise dealership service operation in Jackson, Tennessee.
This is NOT an entry-level management position.
NON-NEGOTIABLE REQUIREMENT
Minimum FIVE (5) YEARS of successful automotive service management experience in a FRANCHISE NEW-CAR DEALERSHIP.
This requirement is non-negotiable.
If you don't have the experience, this isn't the position for you. If you do — keep reading.
WE WANT A WORKFLOW MAGICIAN.
You understand the entire machine:
Appointment Write-Up Dispatch Diagnosis Authorization Parts Production QC Delivery
You know what's in your shop, why it's there, what it's waiting on, who's responsible for the next step — and you make things move.
You understand technician productivity, efficiency, dispatch, shop capacity, HPRO, ELR, gross profit, CSI, customer retention and repair-order cycle time.
Most importantly, you understand that TIME IS INVENTORY.
WE WANT A LEADER.
You don't manage from behind a closed office door.
You're on the drive. You're in the shop. You coach advisors. You communicate with technicians. You work with Parts. You solve problems.
You set expectations, measure results and hold people accountable.
You are energetic, process-driven, customer-focused and team-focused.
You know how to build people, improve performance and create a culture where employees want to WIN.
CUSTOMER EXPERIENCE MATTERS.
Customers should never have to wonder what is happening with their vehicle.
Communication matters. Follow-up matters. Keeping promises matters. Fixing the vehicle correctly matters.
You will be expected to create a culture of proactive customer communication and exceptional service.
WHAT YOU'LL OWN
Daily service department operations and workflow
Technician dispatch, productivity and efficiency
Coaching and development of advisors and technicians
Customer satisfaction and retention
Repair-order cycle time and work-in-process
Departmental sales, gross profit and KPI performance
Recruiting, developing and retaining great people
Manufacturer and warranty processes
Quality control and operational accountability
Building a winning service culture
REQUIRED
5+ years franchise new-car dealership Service Manager experience
Proven fixed-operations leadership success
Strong understanding of dealership financials and KPIs
Exceptional workflow and organizational skills
Strong leadership, communication and problem-solving abilities
High energy and a relentless sense of urgency
Customer-first mentality
Ability to coach, develop and hold people accountable
Professional integrity and strong character
Ability to perform the essential functions of the position, with or without reasonable accommodation
Professional references required
WHAT WE OFFER
Competitive compensation based on experience and demonstrated performance, applicable company benefits, and the opportunity to lead and build a high-performing service operation with an established automotive organization.
We're not looking for someone to simply maintain a department.
We want someone who can BUILD one.
Someone who understands that productivity doesn't happen by accident, customer retention is earned, and culture starts with leadership.
ARE YOU A MANAGER?
OR ARE YOU A LEADER?
If you have the required experience and you're ready to lead from the front, APPLY TODAY.
Equal Opportunity Employer. Employment decisions are based on job-related qualifications and business needs without unlawful discrimination based on any status protected by applicable federal, Tennessee, or local law. Reasonable accommodations are available as required by applicable law. Employment eligibility and any applicable pre-employment screening will be handled in accordance with applicable law and company policy.
