Purpose and Scope: The Ultra Care Technician I is responsible for performing regularly scheduled maintenance of industrial batteries and related products at the client site.
Responsibilities:
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Represents the company in a neat and professional manner in accordance with company standards.
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Practices safety and good housekeeping in all circumstances.
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Performs battery inspections, battery watering, battery washing, and full-scale inspection including recording of cell voltages and specific gravities.
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Performs watering system installations.
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Conveys information to proper customer contacts.
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Safely operates a service vehicle and keeps it in good working order.
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Operates a forklift and reach truck on a regular basis.
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Recognizes and addresses safety and EPA issues.
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Safely and correctly processes non-potable water recovered by the battery wash.
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Tests for and analyzes results of acidity level of water (pH).
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Performs voltage testing and pressure washing of battery.
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Maintains an accurate assigned parts inventory.
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Actively promotes point of sale items and allied products and services.
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Follows assigned schedule to ensure regular product maintenance.
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Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
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Ensures work orders are filled out properly and submitted in a timely manner.
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Establishes and maintains good working relationships with customers.
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Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
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All other duties as required.
Skills / Other:
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Able to read and comprehend documents, such as safety rules, operating and maintenance instructions, plus procedural and technical manuals.
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Able to interpret and follow instructions (provided in written, oral, diagram, or schedule form).
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Able to prioritize work, work independently, and move from task to task.
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Analytical and critical thinker.
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Detail-oriented.
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Troubleshooting skills, able to define problems and solve them.
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Strong customer service skills, including active listening.
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Solid organizational skills.
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Deadline-driven, self-motivated.
Experience:
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1-3 Years of experience involving battery industry or related experience, preferably within a field service environment. Prior sales or customer service in a field service environment, strongly preferred.
Pay: $18 - $20/hr
