Company Overview:
Established in 2000, Yama Seiki USA Inc is a dedicated provider of CNC machines and machine tools for the North American market. The company focuses exclusively on the sales and support of CNC turning centers and machining centers, offering a broad product lineup to serve a wide range of machining applications. Yama Seiki USA Inc is committed to delivering reliable machine solutions, responsive service, and long-term value to customers throughout North America.
Job Overview
The Parts Coordinator supports the Sales Department by managing customer parts inquiries, preparing quotations, processing orders, and maintaining accurate inventory and system data. This role serves as a liaison between customers, internal departments, and factory suppliers to ensure correct part identification, timely order fulfillment, and efficient inventory management.
Responsibilities
- Respond to customer calls and emails, directing inquiries and documenting relevant information.
- Gather machine and part details from customers to accurately identify required parts.
- Research and confirm part numbers using internal systems and factory communication.
- Prepare and send parts quotations while tracking deadlines and follow-ups.
- Assist customers and dealers with incorrect or defective parts, coordinating RMAs, refunds, and replacements.
- Enter and track cases in FileMaker and process website orders after verifying machine and part information.
- Generate invoices in Sage, collect payments, and prepare shipping documentation.
- Maintain part numbers across systems and update records to ensure accuracy and prevent duplicates.
- Receive and process inventory from suppliers, verify shipments, and maintain accurate stock levels.
- Create purchase orders, follow up with suppliers, and manage restocking to prevent inventory shortages.
- Track sales, open quotes, backorders, and outstanding issues for weekly reporting.
Qualifications
- Strong organizational and multitasking skills
- Experience in parts coordination, customer service, or sales support (preferred)
- Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Good written and verbal communication skills
- Experience with ERP/CRM systems (preferred)
- Ability to work independently and prioritize multiple tasks in a fast-paced environment
Education
- Associate Degrees or higher
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
Ability to Commute:
- Chino, CA 91710 (Required)
Ability to Relocate:
- Chino, CA 91710: Relocate before starting work (Required)
Work Location: In person
