MISSION: We create lasting relationships by earning the trust of those we serve.
VISION: Be a major league player in minor league markets.
Design Experience Leader – Selection Gallery Operations Manager
Lead the experience behind every dream home.
At Berks Homes, we believe building a home is about more than choosing finishes - it’s about creating a personalized experience that homeowners will remember for a lifetime. We are seeking a Design Experience Leader to oversee our Selection Gallery Operations and guide our team in delivering an exceptional, inspiring, and seamless homeowner journey.
The Manager of Selection Gallery Operations is responsible for the strategic leadership, operational excellence, and financial performance of the Berks Homes Design Center. This role blends creativity, customer experience, and business strategy to lead one of the company’s largest revenue-generating business functions outside of new home sales.
As the leader of the Design Center experience, you will empower a talented team of design consultants, elevate the homeowner selection process, and create an environment where customers feel confident, inspired, and supported in bringing their vision to life.
This role oversees Design Center operations, consultant development, customer experience, merchandising, pricing execution, and business performance across multiple locations. The successful candidate will use a combination of design expertise, operational discipline, and data-driven decision making to maximize option revenue, improve efficiencies, and continuously enhance the homeowner experience.
The Design Experience Leader will build scalable processes, coach and develop a high-performing team, and partner with Sales, Marketing, Purchasing, Drafting, Construction, Finance, and Executive Leadership to strengthen the homeowner journey from contract through home completion.
We are looking for a leader who understands that every selection appointment is an opportunity to create connection, build trust, and make the homebuilding experience extraordinary. The ideal candidate combines a passion for design with strong business instincts, enjoys developing people, and is energized by driving both customer satisfaction and measurable business results.
If you are a creative thinker, relationship builder, and strategic leader who loves helping people create spaces they are proud to call home, this is an opportunity to make a lasting impact.
This position is bonus eligible. This is an on-site job opportunity located in the Berks County, Pennsylvania area.
As organizational priorities evolve, this role may provide leadership and strategic oversight for additional customer-facing revenue operations, including but not limited to:
