Position Type: Temp to hire.
Pay: $21.00 PH to start.
Shift: M-F 8am-4:30pm
Location: Forney Tx
We are seeking a detail-oriented and customer-focused Client Support Specialist to join our team. In this role, you will serve as the primary point of contact for customers, ensuring orders, shipments, and account activities are handled accurately and efficiently. You'll work closely with warehouse operations, transportation partners, and customers to resolve issues, maintain service levels, and deliver an exceptional customer experience.
Responsibilities
- Build and maintain strong relationships with assigned customers by providing outstanding service and timely communication.
- Serve as the main liaison between customers and warehouse operations.
- Process customer orders, shipments, and related documentation accurately and on time.
- Verify data accuracy and ensure customer requests are completed correctly.
- Coordinate inbound and outbound shipments while monitoring order fulfillment from start to finish.
- Prepare and process customer billing, invoices, and related documentation.
- Review customer compliance requirements and ensure shipments meet routing and delivery guidelines.
- Schedule carriers and manage routing through customer portals as needed.
- Monitor service level agreements (SLAs) and proactively communicate any issues or delays.
- Investigate and resolve customer concerns, shipping discrepancies, and inventory-related issues.
- Review reports to identify errors, trends, or opportunities for improvement.
- Maintain and update work instructions and account documentation.
- Assist with onboarding new customer accounts and recommend process improvements.
- Prepare professional correspondence and maintain accurate customer records.
- Stay current on shipping procedures, Bills of Lading (BOLs), transportation terminology, and warehouse best practices.
- Perform other duties as assigned.
Qualifications
- Associate degree or at least two years of college preferred.
- Minimum of 2 years of customer service, logistics, supply chain, or business experience.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
- Strong problem-solving skills with the ability to identify issues and recommend solutions.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to type at least 40 words per minute.
- Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
- Experience with Salesforce, warehouse management systems (WMS), or similar software is preferred.
- Knowledge of shipping, routing, carrier coordination, and logistics is preferred.
- Bilingual English/Spanish is a plus.
What We're Looking For
- Customer-first mindset with a positive, professional attitude.
- Ability to build strong relationships with customers and internal teams.
- Strong organizational and multitasking skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Dependable, adaptable, and committed to delivering exceptional service every day.
#CustomerService123
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
