The Virtual Finance Manager is responsible for driving revenue growth through the sale of Finance & Insurance (F&I) products while delivering an exceptional virtual customer experience. This role leads the full F&I sales process—from customer interview and product presentation to objection handling and closingy. The ideal candidate is highly motivated, results-driven, and skilled in building relationships, communicating effectively, and achieving performance targets in a fast-paced, customer-focused environment.
Must reside in a state where Group 1 dealerships are located.
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Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
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Achieve and exceed performance targets and key objectives
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Conduct virtual F&I transactions, leading the full Virtual F&I sales process, including:
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Customer interview
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Product presentation (menu)
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Upselling and closing
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Remain on virtual calls through completion of the Retail Installment Sales Contract (RISC) to ensure deals are fully secured
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Clearly explain and answer questions regarding:
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F&I products and services in the Virtual F&I office
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Retail Installment Sales Contracts
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Effectively isolate and overcome client objections and close sales opportunities
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Maintain accurate and detailed records of activities and performance metrics for Virtual F&I
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Communicate daily with internal stakeholders on Virtual F&I performance and deal status
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Participate in dealer meetings, sales calls, and team discussions as needed
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Build and maintain strong, positive customer relationships throughout the virtual buying experience
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Enhance customer satisfaction during the entire purchase process
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Demonstrate behaviors aligned with the Company’s values and culture in all interactions with customers, colleagues, and vendors
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Must live in Marlyland, New Jersey or Massachusettes
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Minimum of 3+ years of experience in a dealership F&I role
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Honda/Acura experience preferred but not required
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Strong verbal, written, and interpersonal communication skills, with the adeptness to interact effectively at all levels internally and externally
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Highly self-motivated with strong customer-facing and sales skills
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Positive attitude with a high-energy, results-driven mindset
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Professional demeanor and strong work ethic
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Ability to work a flexible schedule, including evenings and weekends
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Ability to work remotely from home
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Experience with Darwin and/or CDK systems is a plus
