Position Summary:
We are seeking a highly organized and proactive Operations Lead to oversee and support critical functions across Safety, Quality, Credentialing, Accreditation, Licensure and Operations departments in a Surgical Pathology Laboratory. This role also includes oversight of courier vendors and provides cross-functional support to ensure efficiency, compliance, and high-quality service delivery across the organization.
Key Responsibilities:
- Oversee and provide coverage for Safety, Credentialing, Licensing, Quality, Accreditation and Operations departments during staff absences.
- Manage courier operations, including routes, turn around time, driver documentation, invoices and badging.
- Partner with the Director to identify and implement process improvements.
- Develop, revise, and maintain policies, procedures, and job aids.
- Ensure compliance with regulatory and accreditation standards (e.g., CAP, CLIA, CDPH, fire and safety regulations).
- Coordinate inspection readiness, including preparation, surveys, responses, and file maintenance.
- Participate in and lead QA/QI, Accreditation and Safety Committee meetings as needed.
- Schedule meetings, prepare agendas, and document minutes.
- Respond to inquiries and resolve issues promptly and professionally.
- Plan and execute company events (Lab Week, etc.) and internal communications initiatives.
- Maintain communication boards and manage the company newsletter.
- Perform administrative duties such as typing, scanning, filing, and research.
- Travel to multiple locations as needed.
- Maintain strict confidentiality in all aspects of the role.
Supervisory Responsibilities:
- Direct supervision of staff within Safety, Credentialing, Quality, and Accreditation departments.
- Oversight of courier vendors.
Qualifications:
- Bachelor’s degree in the Sciences strongly preferred.
- Prior experience in an administrative office and/or laboratory setting required.
- Strong understanding of laboratory accreditation and regulatory requirements is a plus.
Skills & Competencies:
- Excellent leadership and organizational skills.
- Strong multitasking and prioritization abilities with keen attention to detail.
- Effective problem-solving and analytical thinking skills.
- Strong written and verbal communication abilities.
- Ability to work independently and adapt to changing priorities.
- Professionalism in working with all levels of staff and external partners.
- Proficiency in Microsoft Word, Excel, and general computer applications.
Physical Requirements:
- Ability to sit, stand, and walk for extended periods.
- Occasional bending and lifting (up to 50 pounds).
Work Environment:
- Fast-paced environment with moderate noise levels.
- Occasional exposure to laboratory-related hazards.
Performance Expectations:
- Demonstrate leadership, sound judgment, and decision-making skills.
- Maintain high productivity and accuracy with attention to detail.
- Communicate effectively with staff, leadership, and external partners.
- Complete assignments and projects in a timely manner.
- Maintain professionalism and confidentiality at all times.
- Support a collaborative, respectful, and efficient workplace culture.
Why Join Us?
This role offers the opportunity to play a key part in maintaining operational excellence, regulatory compliance, and a positive workplace culture. If you thrive in a dynamic environment and are passionate about process improvement and team leadership, we encourage you to apply.
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
