Job Title: Front Desk Agent/Night Audit
Job Overview:
As the first point of contact for our guests, the Front Desk Agent sets the tone for memorable stays with warm welcomes, efficient check-ins, and personalized service. This role is central to creating an inviting experience, whether through providing tailored local insights, handling transactions smoothly, or addressing guest needs promptly. If you have a customer service mindset, experience in the hotel industry, and a proactive approach to guest satisfaction, we would love to meet you.
** WEEKENDS AND HOLIDAYS ARE REQUIRED.
** Open availability is preferred for all shifts, as all Agents are subject to the night audit (graveyard shift).
Shift Requirements:
Morning 7AM-3PM
Afternoon 3PM-11PM
Overnight 11PM-7AM
Key Responsibilities:
- Warmly welcome guests, manage check-ins and check-outs, and assist with reservations, payments, and billing.
- Offer valuable local insights and tailored recommendations to help guests make the most of their stay.
- Recognize Wyndham Rewards members and returning guests, ensuring they feel appreciated and valued.
- Keep guests informed about hotel facilities, room options, amenities, rates, and payment methods.
- Manage reservations via phone and online, ensuring accurate records and a smooth booking experience.
- Work closely with housekeeping to ensure rooms are clean, organized, and fully prepared.
- Address guest feedback and resolve any issues with a problem-solving approach.
- Upsell additional facilities and services as appropriate to enhance guest experiences.
- Maintain up-to-date records of bookings, room statuses, and payments.
Qualifications and Skills Required:
- Prior experience in a hotel front desk or receptionist role is preferred.
- Excellent communication and organizational skills with a customer service-oriented attitude.
- Tech-savvy, with basic proficiency in reading, writing, math, and computer use.
- Strong problem-solving abilities, enabling you to turn challenges into positive guest experiences.
- High school diploma or equivalent; a degree in hotel management is a plus.
Benefits and Culture:
We provide our employees with a supportive environment and competitive benefits to thrive personally and professionally. We are committed to creating an inclusive workplace where all backgrounds are valued, and everyone has the chance to succeed. This is an equal-opportunity role, open to candidates with diverse experiences and qualifications, including those re-entering the workforce.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
