Ferrolux Metals Co/HyCAL Corp. is one of 3 divisions owned by the Ferragon Corporation. A world class provider of toll processing of steel coils for automotive and other surface critical applications. We a looking to hire an experienced and motivated team member to join our customer service team.
As a Customer Service Representative/Administrative Support, you will be essential in delivering outstanding customer service and administrative assistance. Reporting to the Office Manager, your role involves managing phone inquiries, data entry, and utilizing Microsoft Office applications to support daily operations. Your core skills in communication, organization, and clerical tasks will ensure efficient workflow and customer care. Join our team to contribute to a positive customer experience and help maintain a well-organized office environment.
This is a demanding customer service position that requires the following activities:
- Receiving customer purchase orders and creating work orders based on requirements.
- Verifying production completed correctly and releasing material to ship.
- Keeping customers informed on the status of their material processing.
- Arranging truck shipments based on customer releases.
- Proactive communication with customers verbally and via email.
Successful candidates will need some of the following attributes:
- Must be detailed oriented and capable of keeping track of multiple tasks simultaneously.
- Proficient with Microsoft Office (Excel, Word & Outlook).
- High School Diploma or higher.
- 2 years Customer Service / Office Experience preferred.
- Some experience securing trucks and arranging shipments, preferred.
- Strong Written and Verbal Communication Skills.
- Ability to work well independently and with a team.
- Perform other work related duties and projects when assigned.
The position is full time M-F. It will require overtime during the week and possibly an occasional Saturday.
Job Type: Full-time
Pay: $24.50 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person
