TH E O P P O RTU N I TY
NESTO CSRA LLC is building an integrated home-services platform serving the CSRA through House Doctors of CSRA, 360 Painting of Augusta, Window Gang of Augusta, KitchenWise / ClosetWise of Augusta, The Grout Medic of Augusta, and ProLift Garage Doors of Augusta. Our work spans residential repair and remodeling, painting, exterior services, specialty restoration, garage doors, commercial projects, and full renovation scopes.
We are seeking an experienced operations leader to take an approved estimate and own production from handoff through final closeout — organizing the work, building the schedule, procuring materials, coordinating permits and inspections, deploying technicians and subcontractors, managing the customer, controlling budget, and holding the field accountable for quality, schedule, and profitability.
This is not a coordinator role. The right candidate becomes the operational leader of NESTO's production side — the person who converts sold work into completed, profitable projects.
W H AT Y O U W I L L O W N
* Estimate-to-production handoff — Review approved estimates, scope notes, drawings, photos, exclusions, allowances, and customer commitments before work begins.
* Production planning — Build the job plan, work sequence, manpower plan, timeline, and material schedule for every project.
* Scheduling — Coordinate technicians, subcontractors, vendors, deliveries, permits, inspections, and customer access.
* Purchasing — Order accurately and on time; manage lead times, substitutions, delivery logistics, and material waste.
* Field leadership — Assign work, set expectations, clear roadblocks, inspect jobs, and hold technicians and subcontractors accountable.
* Customer communication — Serve as the primary production contact after the sale, communicating schedule, progress, changes, and completion proactively.
* Financial control — Monitor labor, materials, change orders, job costs, and margin during production — not after the job closes.
C O RE RE SP O N SI BI L I TI E S
* Production & Scheduling
Maintain the master production calendar across all brands.
Confirm labor, materials, equipment, permits, and access before committing start dates.
Sequence multiple trades and subcontractors to eliminate downtime.
Identify schedule risk early and present solutions before it becomes a customer problem.
* People & Field Leadership
Lead technicians and subcontractors with clear daily and weekly priorities.
Support hiring, onboarding, training, coaching, and performance accountability.
Hold jobsite standards for safety, professionalism, cleanliness, and workmanship.
Build a dependable bench of qualified subcontractors and specialty vendors.
* Quality, Customer Experience & Systems
Inspect projects and confirm compliance with company standards, approved scope, manufacturer requirements, and applicable code.
Capture production-related change orders before additional work is performed whenever practical.
Maintain accurate CRM and job records, photos, notes, purchase documentation, and production status.
Build and improve SOPs, checklists, production meetings, vendor controls, and accountability systems as NESTO scales.
Partner closely with ownership, estimating, administration, and accounting so sold work moves cleanly through production and closeout.
W H AT S U C C E SS L O O K S L I K E M E ASU RE STAND ARD
* Project performance: Jobs start when promised, move with urgency, and close quickly.
* Profitability: Actual job cost tracks the estimate, and approved change orders are captured.
* Customer experience: Customers receive proactive communication and encounter fewer surprises.
* Field accountability: Technicians and subcontractors know the plan, the standards, and the expectations.
* Closeout — Drive punch lists, inspections, warranty documentation, final acceptance, and fast turnover to invoicing and collection.
* Maintain the master production calendar across all brands.
* Confirm labor, materials, equipment, permits, and access before committing start dates.
* Sequence multiple trades and subcontractors to eliminate downtime.
* Identify schedule risk early and present solutions before it becomes a customer problem.
* Lead technicians and subcontractors with clear daily and weekly priorities.
* Support hiring, onboarding, training, coaching, and performance accountability.
* Hold jobsite standards for safety, professionalism, cleanliness, and workmanship.
* Build a dependable bench of qualified subcontractors and specialty vendors.
* Inspect projects and confirm compliance with company standards, approved scope, manufacturer requirements, and applicable code.
* Capture production-related change orders before additional work is performed whenever practical.
* Maintain accurate CRM and job records, photos, notes, purchase documentation, and production status.
* Build and improve SOPs, checklists, production meetings, vendor controls, and accountability systems as NESTO scales.
* Partner closely with ownership, estimating, administration, and accounting so sold work moves cleanly through production and closeout.
* Quality Callbacks, punch-list items, and warranty issues decline.
* Capacity Ownership redirects time to sales, estimating, business development, and growth.
A U THO RI TY & A C C O U N TA BI L I TY
This role is expected to make decisions. The Director of Operations / Production Manager holds meaningful authority over scheduling, technician deployment, subcontractor coordination, purchasing within established controls, jobsite standards, quality inspections, and production process improvement. The position works directly with ownership and is measured by results.
K E Y P E RF O RMA N C E I N D I C ATO RS C A N D I D ATE PRO F I L E
Gross profit and job-cost performance
Project cycle time and on-time completion
Technician utilization and production capacity
Customer satisfaction and communication quality
Warranty callbacks and punch-list frequency
Material waste and purchasing discipline
Change-order capture and recovery
Job closeout and final-invoice turnaround
Subcontractor performance and reliability
Safety and jobsite professionalism
Candidate Profile
* Demonstrated experience in construction operations, production management, remodeling, general contracting, restoration, or a comparable home-services environment.
* Strong scheduling and organizational ability, with the discipline to run many active jobs at once.
* Working knowledge of construction materials, subcontractor coordination, permits, inspections, jobsite sequencing, and quality control.
* Fluency in estimates, scopes of work, drawings, specifications, and job-cost information.
* Leadership presence — sets expectations, solves problems, and holds people accountable professionally.
* Excellent customer communication, including the willingness to have difficult conversations rather than avoid them.
* Technology proficiency and consistent use of CRM, scheduling, photo documentation, estimating, and job-management systems.
* Valid driver's license and the ability to travel throughout the CSRA as needed.
Helpful Experience: Residential remodeling, commercial construction, insurance restoration, painting, exterior renovation, siding, roofing, carpentry, specialty home services, or multi-trade project management. Familiarity with HouseCall Pro, ServiceTitan, QuickBooks, Microsoft 365, or Google Workspace is beneficial but not required.
Pay: $64,962.60 - $100,000.00 per year
Benefits:
- Life insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
